Strategic Partnership Representative in Wolf SpA

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Ruby on Rails Integration Specialist Full time

Remote (Colombia)

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If you have been looking for the right opportunity to break into the SAAS industry with an exciting and dynamic start-up, Wolf is the place!

Wolf is a SAAS startup that provides a platform for entrepreneurs and temporary staffing companies to start their own on-demand staffing platform for an affordable price. We are revolutionizing the staffing industry by democratizing access to on-demand staffing, AI, & Machine Learning.

We are looking for an organized, self-driven, customer success enthusiast with B2B SAAS experience and an interest in learning more about the gig economy to manage our strategic partnerships.

What you'll be doing:

These are some of the challenges you will face:

Developing new and maintaining existing client relationships
Responding in a timely manner to partners' questions and concerns
Improving onboarding and training procedures for new partners + providing timely updates
Assessing knowledge base needs, updating inaccuracies/gaps, working quickly to ensure content is current
Implementing work flows to encourage partners’ self-teaching and knowledge base use
Working closely with other team members and departments to ensure partner achieves success with the product
Making sure nothing falls through the cracks

What we need you to have:

Superb verbal and written communication skills: Explaining technical matters to non-technical crowds is second nature to you
Performance Delivery: Do what you say you will when you say you will do it. And do it well. Be a creative problem solver.
Quick learner: We are a small and scrappy start-up that is growing fast, which means your input may be needed in several areas. You are excited by challenges and love learning and contributing to new things.
Experience: Whether in working with a B2B SaaS product, in the staffing industry, and/or at another startup

If you have any of these, we'd do a backflip:

Experience with technical writing or managing knowledge bases
Experience with SAAS onboarding best practices
Basic HTML knowledge
Business-level proficiency in a second language

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Chile.