Customer Service in Cm Capital Corporation

Closed job - No longer receiving applicants

This job is posted by Cm Capital Corporation on behalf of

Cm Capital Corporation Company

Since 1969 from its location in the Silicon Valley, C.M. Capital Corporation (“CMC”) has provided investment insight and opportunities to the Cha Family and the Cha Group of affiliated companies.

The Cha Group began in 1949 with Dr. Cha Chi Ming’s creation of China Dyeing Works and now spans the globe and includes companies involved in textiles, manufacturing, real estate, technology, and financial services.

Job functions

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and you should have experience working with computers.

Qualifications and requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Desirable skills

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Benefits

Work/Life Balance, Health & Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance & Education LifeWorks, Employee Stock Purchase Plan, Employee Wellness, and 401k plans. Paid Time Off and Holidays with Generous Company Discounts annual given a Car Designed with Company's logo on it.

Fully remote You can work from anywhere in the world.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Partially remote You can work from your home some days a week.

Computer provided Cm Capital Corporation Company provides a computer for your work.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.