Technical Writer in Softserve

WE ARE

SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.g. health care, retail, enterprise, automotive, education, etc. We measure our success by our clients’ success. Our company is looking for a smart technical communicator (if you are a technical writer, it is also an excellent fit) who will be working in cross-functional teams or be involved in SoftServe own projects.

• Deep diving into the business aspect of the product and identifying project and documentation requirements
• Conforming to the TechComm project requirements, following style recommendations and guidelines
• Creating templates for online or printed documentation
• Creating and updating both end-user and developer documentation
• Developing complex technical illustrations (diagrams, workflows, and similar)
• Ensuring usability and convenient navigation of product documentation
• Developing complex simulations, or simple interactive videos
• Performing editorial review of the documentation created by another TC
• The client to elicit requirements, validate and approve your work at the main stages of the development life cycle
• Developing API guides, maintaining available API portals, and source control and API execution tools
• Creating and styling presentations, and developing templates for them

Our perfect candidate has a grip on understanding the business aspect of client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces. We are looking for a professional with 1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer

• Upper-intermediate English and Spanish level with excellent written and spoken communication skills
• A grasp of plain English/Spanish guidelines and international writing standards (Microsoft, Apple, etc.)
• Online learning models
• Estimation, aligning, and managing own tasks
• Microsoft Office (Word, PowerPoint, and Excel) and authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
• Screen-capturing and video development tools
• A concept of HTML, CSS, and XML
• Agile (Scrum) methodology
• Attention to detail, striving to immerse in technical peculiarities

• Collaborate closely to advocate user’s needs in documentation
• Work on dynamic projects at a very stable place of work
• Grow technically and contribute to a worthy product
• Have access to strong educational and mentorship programs
• Care about your individual initiatives, just come and share your ideas!