Technical Writer in Softserve

Closed job - No longer receiving applicants


SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.g. health care, retail, enterprise, automotive, education, etc. We measure our success by our clients’ success. Our company is looking for a smart technical communicator (if you are a technical writer, it is also an excellent fit) who will be working in cross-functional teams or be involved in SoftServe own projects.


  • Deep diving into the business aspect of the product and identifying project and documentation requirements
  • Conforming to the TechComm project requirements, following style recommendations and guidelines
  • Creating templates for online or printed documentation
  • Creating and updating both end-user and developer documentation
  • Developing complex technical illustrations (diagrams, workflows, and similar)
  • Ensuring usability and convenient navigation of product documentation
  • Developing complex simulations, or simple interactive videos
  • Performing editorial review of the documentation created by another TC
  • The client to elicit requirements, validate and approve your work at the main stages of the development life cycle
  • Developing API guides, maintaining available API portals, and source control and API execution tools
  • Creating and styling presentations, and developing templates for them


Our perfect candidate has a grip on understanding the business aspect of client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces. We are looking for a professional with 1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer

  • Upper-intermediate English and Spanish level with excellent written and spoken communication skills
  • A grasp of plain English/Spanish guidelines and international writing standards (Microsoft, Apple, etc.)
  • Online learning models
  • Estimation, aligning, and managing own tasks
  • Microsoft Office (Word, PowerPoint, and Excel) and authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
  • Screen-capturing and video development tools
  • A concept of HTML, CSS, and XML
  • Agile (Scrum) methodology
  • Attention to detail, striving to immerse in technical peculiarities


  • Collaborate closely to advocate user’s needs in documentation
  • Work on dynamic projects at a very stable place of work
  • Grow technically and contribute to a worthy product
  • Have access to strong educational and mentorship programs
  • Care about your individual initiatives, just come and share your ideas!


Accessible An infrastructure adequate for people with special mobility needs.
Pet-friendly Pets are welcome at the premises.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Life insurance Softserve pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Partially remote You can work from your home some days a week.
Bicycle parking You can park your bicycle for free inside the premises.
Digital library Access to digital books or subscriptions.
Health coverage Softserve pays or copays health insurance for employees.
Dental insurance Softserve pays or copays dental insurance for employees.
Computer provided Softserve provides a computer for your work.
Education stipend Softserve covers some educational expenses related to the position.
Fitness subsidies Softserve offers stipends for sports or fitness programs.
Informal dress code No dress code is enforced.
Vacation over legal Softserve gives you paid vacations over the legal minimum.
Vacation on birthday Your birthday counts as an extra day of vacation.

Remote work policy


This job takes place some days from home and others at the office.