Customer Experience Manager in Lemu Earth SpA

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Lemu is a data-based app to learn, explore, and invest in nature. We bridge organizations that preserve biodiversity with nature lovers by enabling them to support conservation initiatives globally through our app, making a positive and verifiable impact on the planet backed by your investment.

We are global and equal opportunity: we are committed to diversity, equity and inclusion for all who apply.

This application is open to anyone in the world who can work Chilean hours, we have excellent benefits for those who join our team.

Job Description

At Lemu we are building an app to value life on Earth, with the goal of helping to reverse the environmental crises of our planet. 🌏 Would you like to be part of a team of nature and technology lovers? If so, this offer could be for you - read on and apply!

We are looking for a Customer Experience Manager, an enthusiastic and highly skilled problem solver to join our team and help our users have a successful experience using our app.

As our next Customer Experience Manager, You will make sure that our users have an exceptional support experience 💚. You will be responsible for establishing and managing the Experience and Support Management System, in addition to generating periodic insights that help guide product development, from a variety of technologies and data sources, including analytics, user comments, and support tickets.

Responsabilities:

Establish and maintain User Experience Management and Support System.
Support user requirements in a timely and effective manner (in English and Spanish). Establish a good relationship with users and empathize with their needs.
Deliver monthly reports and indicators on Support management.
Document processes and report technical issues and user feedback.
Generate manuals and knowledge base for the area, including email templates, FAQ, among others.
Identify user profiles, customer journey, and drive actions to close gaps in user experience.

Requirements:

Professional in commercial, marketing, communications, advertising, or related areas.
2 to 3 years of experience in Customer Experience or Customer Support roles for digital products. Experience with transaction support and payment methods is a plus.
Fluency in English and Spanish (excl.)
Analytical problem solving skills

Type of employment: Full Time.

Location: Remote 🏠.

Net wage: between 1300 and 2000 USD

Fully remote You can work from anywhere in the world.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Health coverage Lemu Earth SpA pays or copays health insurance for employees.

Company retreats Team-building activities outside the premises.

Computer provided Lemu Earth SpA provides a computer for your work.

Informal dress code No dress code is enforced.

Vacation over legal Lemu Earth SpA gives you paid vacations over the legal minimum.

Vacation on birthday Your birthday counts as an extra day of vacation.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.