Customer Success Manager English in Optmyzr

Optmyzr (www.optmyzr.com) is growing rapidly! We work on algorithms to make online advertising more effective for advertisers. We work with large data sets and process it all in real-time. We are a small, closely-knit team of people who’ve worked at Google, Microsoft, Amazon, and Oracle. We have
customers in over 50 countries. Our team is split between California, Chile, Copenhagen, and Hyderabad. This opening is for Santiago, Chile.

We are proud to say that our tools are among the best on the market. The reviews from our customers and awards won over the last few years are a reflection of this.

Why should you choose Optmyzr?

• Focus on high quality product development, efficiency, and building what will sell.
• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.
• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.

Create and maintain relationships with our customers across LatAm, US & Europe.

• Support existing customers and help them resolve any issues they are facing.
• The person will be part of the Customer Success team at Optmyzr and will be working together with our engineering team to resolve customer queries over email and other platforms.
• Client retention
• Help new customers on-board and integrate Optmyzr in their day-to-day work.
• Create content for customer education, communication and marketing.
• Be a champion for our customers and interface with the engineering team to build new features.

Ability to solve problems and work under pressure.

Smart and scrappy. Able to figure things out on your own.

• You’re passionate about making customers happy.
• You believe in "Actions speak louder than words".
• High-energy and confident - you’ll do whatever it takes to win.
• You’re an owner - driven, focused, and quick to take ownership of your work.
• Humble - you’re willing to get into the details and you’re open to feedback.
• Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
• Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time.
• Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team.

• An Undergraduate degree in any discipline.
• Full professional proficiency in both written and spoken English.
• Prior experience in Customer Success is a plus.

Attractive benefits & a cool and energetic team to work with!

• Informal work environment, where people like to be mentors instead of managers
• Very flexible and understanding team - with initiatives like "Select your own holiday list"
• Cool unorthodox perks like "Wanderlust" - where the company comps a vacation trip for employees.
• A team that cultivates an environment of trust and understanding - for both customers and employees.