Customer Success Manager (Remote) in Topsort

Topsort is democratizing the exclusive and powerful monetization technology behind some of the most successful marketplaces in the world. The core offering is a set of auction-powered tools and APIs that help marketplaces and online retailers accelerate their growth while creating better relevance, profit, and user happiness.

We are a fast-growing team with a can-do attitude and growth mentality. Our culture is one of constantly pushing the limits, embracing feedback and ambiguity, and being excited by new challenges. You will be one of the first 50 employees, so it is important that you are ambitious, have leadership skills, can act hands-on, and are not afraid of new challenges.

We build in the open, collaborate frequently, and hold each other accountable. If you are looking for a fast-paced environment where you will learn a ton, will be surrounded by great peers, and will be a fundamental part of a fast growing startup, look no further.

What excites you:

• Building long-lasting relationships with Topsort customers and partners
• Being customer obsessed, improving customers satisfaction with every interaction
• Learning about our product and becoming an expert on our offerings, driving feature adoption and other account management KPIs
• Working collaboratively with sales and marketing teams to expand the client base
• Provide on-boarding and continuous training for the Account Management team to help them meet their individual goals
• Coach and develop team members to improve performance
• Being an exemplar of our Topsort values, fostering collaboration, and bolster our team-based environment
• Working closely with account executives to ensure proper alignment on account coverage, target personas, opportunity quality from sales to account management hand of

What excites us:

• 4+ years of experience in client relations/account management, preferably working with B2B customers
• Experience in a technical sales role with an API and/or SaaS product
• Experience in a client facing role, driving customer happiness and success
• You are comfortable communicating via video call/email in high-pressure situations
• Excellent organizational skills with keen attention to detail
• Expert in using Hubspot and other sales tools/products to drive productivity
• Strong written and verbal communication skills
• Comfortable working in fast-paced environments and the ability to work in ambiguous situations
• Experience influencing your team through empathy, problem-solving, conflict resolution, and aligning to individual goals
• You are a self-starter; comfortable with defining goals, success factors, and key metrics for programs, and delivering against them
• Experience with advertising, adtech, or startups is a plus!

Below are a few perks of joining Topsort:

• Competitive salary
• Friendly, Passionate, and Intelligent Employee Base
• Creative Problem Solving and Entrepreneurial Thinking
• Fast-Paced Environment
• Low-Ego, Product-Driven Culture

Benefits:

• Medical, Dental, and Vision Insurance
• Flexible PTO + sick time
• Paid holidays
• Wework membership reimbursement
• Remote learning benefits
• Industry expert talks and networking events