ServiceRocket https://www.getonbrd.com/companies/servicerocket-cl Follow

August 18, 2022

Customer Success Manager in ServiceRocket

Closed job - No longer accepting applications

¿Buscas unirte a una cultura inclusiva y entretenida que te apoye?

En ServiceRocket nos dedicamos a brindar soluciones tecnológicas para gigantes como Atlassian, Workplace by Meta, Salesforce, Digital.ai y muchos más. Esto puede significar desde crear una aplicación, integración, extensión, entre otras. También nos encargamos de administrar sus softwares y darles soporte a otras compañías.

¿Qué es lo mejor de ServiceRocket? Nuestra cultura.

Somos orientados al cliente y genuinamente nos interesa ayudarles
Ponemos el aprendizaje en un rol central. Fomentamos el compartir nuestras experiencias mediante un sistema de mentorías y herramientas de software
Si te preocupas por el proceso y lograr que las cosas pasen, es muy probable tener resultados positivos consistentemente
Somos jugadores de equipo y comprendemos que a veces habrán partidas perdidas
Es vital ser honestos y abiertos

Visita nuestra página web para conocer más, #WearTheRocket y se parte de nuestra comunidad de Rocketeers.

Originally published on getonbrd.com.

What will you do?

We make a promise to every customer: to be the most reliable partner in the acceleration of their growth. As a customer success manager, you play a big part in that promise. Your savvy and expertise will enable our customers to exceed expectations and create new business value. Your knowledge and insights will help accelerate their growth, our customers will rely on you to help them implement and use the software they buy in order to achieve desired outcomes.

Responsibilities

Work cross-functionally to communicate customer feedback in an effort to better improve customer experience and sentiment (product, support, services)
Create and maintain success plans for accounts to map out what success looks like for that customer (including success metrics) and track towards a plan
Own customer relationships and maintain a cadence of communication with owned accounts through activities such as check-ins, QBRs, EBRs
Customer on-boarding: Define, minimize, and optimize a customer’s time to first-value
Success planning and execution: Help customers achieve the goals set in their success plans
Account planning, renewals, and expansions: Secure the renewal, discover expansion and upsell opportunities in order to increase net revenue retention with your assigned customers

What do we expect from you?

5 years experience with at least 2+ years prior experience in customer success or equivalent history of increasing customer satisfaction, adoption, and retention/renewals
Experience with Enterprise SaaS Software
Detail-oriented and capable of managing complex customer engagements according to a project timeline
English fluency is required

We will love you even more if:

You have experience operating knowledge and experience with software that includes collaboration software like Workplace from Facebook, and Atlassian suite products like Jira Software, JSD, and Confluence
Are acquainted with Atlassian Marketplace
Have managed a book of 20+ accounts and/or accounts with $100k+ ACV
Experience working with HubSpot, Jira ServiceDesk, and customer success management platforms
Experience helping customers implement or scale agile principles

¿Qué beneficios te podemos ofrecer?

Share the fruit: tenemos un salario variable (bono) cada quarter.

Tech choice: te pagamos hasta 120.000 pesos por utilizar tu propio computador o 40.000 si prefieres que te pasemos uno.

100% remoto: tenemos una oficina con juegos y snacks en caso que quieras ir pero sabemos que desde casa rendimos bien.

Career pathways: Pensamos en el desarrollo laboral personalizado para cada Rocketeer, en donde se vean claramente los requisitos y desafíos actuales así como también los futuros.

Cultura entretenida: nuestros 5 valores te encantarán (think team, share the knowledge, delight the customer, talk straight y build processes to drive outcomes).

Tenemos muchos más beneficios como seguro complementario de salud, fiestas corporativas, vacaciones a partir del primer día como empleado, wellness day, cultural heritage & community day, rockettoria allowence, caja de compensación, stock options, etc.

GETONBRD Job ID: 34615

Outdoors The premises have outdoor spaces such as parks or terraces.

Wellness program ServiceRocket offers or subsidies mental and/or physical health activities.

Accessible An infrastructure adequate for people with special mobility needs.

Equity offered This position includes equity compensation (in the form of stock options or another mechanism).

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Internal talks ServiceRocket offers space for internal talks or presentations during working hours.

Paid sick days Sick leave is compensated (limits might apply).

Bicycle parking You can park your bicycle for free inside the premises.

Health coverage ServiceRocket pays or copays health insurance for employees.

Retirement plan ServiceRocket pays or matches payment for plans such as 401(k) and others.

Company retreats Team-building activities outside the premises.

Dental insurance ServiceRocket pays or copays dental insurance for employees.

Computer provided ServiceRocket provides a computer for your work.

Fitness subsidies ServiceRocket offers stipends for sports or fitness programs.

Performance bonus Extra compensation is offered upon meeting performance goals.

Personal coaching ServiceRocket offers counseling or personal coaching to employees.

Informal dress code No dress code is enforced.

Recreational areas Space for games or sports.

Shopping discounts ServiceRocket provides some discounts or deals in certain stores.

Vacation over legal ServiceRocket gives you paid vacations over the legal minimum.

Beverages and snacks ServiceRocket offers beverages and snacks for free consumption.

Time for side projects ServiceRocket allows employees to work in side-projects during work hours.

Parental leave over legal ServiceRocket offers paid parental leave over the legal minimum.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Chile.