Partner Support Representative in Wolf SpA

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This job is posted by Wolf SpA on behalf of
With over $2 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, & more.
The Peek Pro software suite provides world-class online booking, point-of-sale, & hundreds of automation tools. Thousands of operators have grown their business & automated their operations with our technology.
Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across San Francisco, NYC, Austin, Nashville, Salt Lake City, Santiago, Medellin & beyond.
PS: Peek just made the 2021 Forbes America's Best Startups Employer list!
Peek is hiring a friendly, passionate, & self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions & technical troubleshooting.

Job functions

The ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving. The Partner Support Representative will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro. This full-time role is entirely remote. Regular weekend hours may be required based on shift schedule.
Our collaborative and rapidly evolving team will rely on the representative to make our partner’s day by solving issues completely, quickly, and correctly.
Responsibilities
  • Follow-up and see-through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests.
  • Author informative and thorough how-to messages using excellent communication skills to maintain a high CSat.
  • Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.
  • Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.

We'd love if you have

  • English language fluency (mandatory)
  • 1-2 years of experience in customer service and/or technical support
  • Excellent written, oral, and interpersonal communication skills
  • Spanish language fluency
  • Natural enthusiasm for helping people solve technical problems
  • Patience and ability to troubleshoot and teach new software to non-tech savvy operator partners.
  • Ability to work in a dynamic environment without skipping a beat
  • Must be punctual and reliable
  • Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue
  • Discretion in handling potentially sensitive information about a partner, partner’s account, or business.
  • Reliable internet connection in a personal work setting that allows for distraction-free environment
Preferred but not required:
  • Interest in the travel/tourism industry
  • Experience working within ZenDesk or other support tooling
  • Experience working with Salesforce, JIRA, Slack and/or G-Suite
  • Experience in a similar role

Salary and Benefits

The salary for this role will be 900.000 CLP liquido (take home) per month.
Other benefits include a monthly work from home stipend and monthly wellness reimbursement.

Computer provided Peek provides a computer for your work.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Chile.

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