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SumUp

CRM Analyst in SumUp

Closed job - No longer receiving applicants

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We believe in the everyday hero. Those who have the courage to follow their passion, have strength and determination to realize their dreams. Small business owners are at the heart of all we do, so we're creating easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and team-first attitude, our teams across Europe, South America and the US work together to ensure that small business owners can be successful doing what they love.
You’ll play a key role in SumUp’s growth in Chile. We’re a diverse group working with Acquisition. Together, we devise innovative strategies to grow, attracting new customers and keeping existing merchants excited about our products. You'll work hand to hand with our CRM analysts, performance specialists and growth marketers to help us grow.
In SumUp we see value working side by side with our teams, cultivating our culture and giving space for the spontaneity of the day to day; this is why our work dynamic is hybrid!

Funciones del cargo

You will
  • Be working hand to hand with the CRM Senior Analyst, developing and executing CRM marketing strategies, especially lead generation, cross-selling and up-selling.
  • Improve all of our automated customer journeys and create new ones in the context of a sales-driven strategy.
  • Write your own copy for the body of all e-mails, sms, and push notifications.
  • Apply a robust testing framework to determine the structure and best communication strategies across CRM channels.
  • Routinely analyze and report on the performance KPIs of all CRM communications to generate insight, find improvement opportunities.
  • Work together with other departments in various initiatives to grow sales.
  • Establish relationships with SumUp’s CRM counterparts in other countries to benchmark what they’re doing and solve common problems.

Requerimientos del cargo

You’ll be great for this position if you have
  • Solid E-mail marketing experience.
  • Solid CRM experience in customer acquisition.
  • Experience with journeys automation through different outbound channels (E-mail, SMS, Whatsapp, push and In-app notifications).
  • Experience working with salesforce’s Marketing Cloud platform and all of its modules: E-mail studio, Automation studio, Journey Builder, Mobile studio, Analytics Builder, Einstein y AppExchange is preferred.
  • Data skills: Basic SQL and Excel are a must. Programming in any language is a plus.
  • Good marketing skills, understanding how prospects think and why they buy.
  • Advanced level of English.

Condiciones

Why you should join SumUp
  • We’re a truly global team of 3000+ people from 80 nationalities spread across 22 offices on 4 continents
  • Freedom to take ownership, work with purpose and make an impact
  • Opportunity to be part of a revolution in the payments industry
  • Freedom to drive your career, own projects and make an impact across the company
  • Empowerment to do great things and the opportunity to leave your mark
  • Amazing team and work environment that works with passion, purpose and high output
  • Flexible working hours
  • Transport and meal voucher
  • Educational benefits
  • 5 extra vacation days
  • Rewarding compensation
SumUp is an Equal Employment Opportunity employer. SumUp does not make hiring or employment decisions on the basis of race, color, religion, ethnicity, nationality, sex, gender, gender identity, disability, age or any other basis protected by applicable laws or prohibited by company policy.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Wellness program SumUp offers or subsidies mental and/or physical health activities.
Accessible An infrastructure adequate for people with special mobility needs.
Pet-friendly Pets are welcome at the premises.
Equity offered This position includes equity compensation (in the form of stock options or another mechanism).
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Life insurance SumUp pays or copays life insurance for employees.
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage SumUp pays or copays health insurance for employees.
Company retreats Team-building activities outside the premises.
Commuting stipend SumUp offers a stipend to cover some commuting costs.
Computer provided SumUp provides a computer for your work.
Education stipend SumUp covers some educational expenses related to the position.
Performance bonus Extra compensation is offered upon meeting performance goals.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal SumUp gives you paid vacations over the legal minimum.
Beverages and snacks SumUp offers beverages and snacks for free consumption.
Vacation on birthday Your birthday counts as an extra day of vacation.
Time for side projects SumUp allows employees to work in side-projects during work hours.
Parental leave over legal SumUp offers paid parental leave over the legal minimum.

Remote work policy

Hybrid

This job takes place some days from home and others at the office in Santiago (Chile).

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