Customer Success Manager in Wolf SpA

If you have been looking for the right opportunity to break into the SAAS industry with an exciting and dynamic start-up, Wolf is the place!

Wolf is a SAAS startup that provides a platform for entrepreneurs and temporary staffing companies to start their own on-demand staffing platform for an affordable price. We are revolutionizing the staffing industry by democratizing access to on-demand staffing, AI, & Machine Learning.

We are looking for an organized, self-driven, customer success enthusiast with an interest in SAAS, flexible staffing, software, and start-ups, to join our team as a customer success manager.

• Responding to client questions and concerns
• Assisting with testing and providing feedback on software developments
• Improving onboarding and training procedures for new clients + new feature releases
• Making sure nothing falls through the cracks

• Superb verbal and written communication skills: You should have experience in a customer service or customer success-type role.
• Performance Delivery: Do what you say you will when you say you will do it. And do it well.
• Quick learner: We are a small and scrappy start-up which means we all have multiple roles and often need to learn new skills on the fly. You are excited by challenges and love learning new skills.
• Basic HTML knowledge: Don’t know HTML? See the point above.

• Experience running marketing campaigns
• Experience in SAAS & staffing
• Business-level Spanish language skills