Technical Consultant in Modernizing Medicine

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

• Inc. Magazine Best Workplaces of 2020
• Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
• Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
• Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
• Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018

Modernizing Medicine delivers truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that help our clients maximize their efficiencies.

• Responsible for the technical implementation and delivery of our products/services.
• Coordinate with the Technical Implementation Services department team to manage decisions and processes during the implementation period.
• Lead technical calls with the Technical Implementation Services department and validate all requirements are met for a given project/timeline.
• Perform configurations for client technical implementations.
• Act as a Chile escalation to resolve all Technical Implementation Services department requests during the implementation phase.
• Perform server migrations and manage processes from start to finish for technical tasks
• Document problems and resolutions in CRM software.
• Perform tasks off-hours as needed to complete specific projects or tasks.
  • Local server time is defined USA time zone
  • Week nights: Start Time: 5:00 pm - 12 midnight local server time
  • Cut over weekends - Start time: Fridays at 9:00 pm local server time and End time: Mondays at 6:00 am local servicer time.

• Excellent verbal and written English communication and interpersonal skills.
• Ability to speak English effectively across functional departments and teams.
• Ability to read, interpret, and create technical documents such as installation guides, and procedure manuals in English.
• Project management and successful Customer service delivery experience.
• Typically requires 1-3 years of relevant experience or equivalent combination of experience and education.
• Proficient in various business applications and tools including, but not limited to Windows 7, 8, 10, Microsoft Office Suite, VPN Clients and Remote access software. Windows Server 2008-2016, SQL Server 2008-2016, and Salesforce.
• Strong hardware and software troubleshooting abilities required.
• Networking, server infrastructure, and IS security knowledge strongly preferred.
• Maintains a positive and open attitude to change with an ability to adapt to new situations.
• Ability to quickly learn, analyze, understand, and convey complex information.
• Ability to effectively work independently and coordinate team effort.

• End of year and national holiday bonus
• Marriage and birth bonus
• Summer schedule (January and February)
• Day off for your birthday
• English Classes
• Possibility of certifications