Nisum Chile

Sr. Site Reliability Engineer in Nisum Chile

Closed job - No longer receiving applicants

Nisum Technologies is a software development company with offices in the US, India, and Chile. We are rapidly expanding in Chile and Latin America.

Are you looking to develop as a developer in a globalized environment, working with clients abroad, in distributed and highly competitive teams?

Do you want to keep up to date with the latest methodologies, processes and tools for software development?

Nisum offers you all this and also a pleasant and diverse environment in our office in Las Condes.

The role

Site Reliability Engineers are responsible for the pulse of the software ecosystem. We monitor, learn and evolve the monitoring, Incident, change and Problem Management. The name of the game is observability and automating manual & repetitive tasks, because hiring linearly with volume of growth is not sustainable. We also act as consultants for engineers when new code and services are getting ready to go live and write operational readiness docs. SREs also involve building tools and frameworks to measure service(s) performance and improvements.

Required Skills & Experience

  • English is a MUST
  • You have 8+ years of total IT industry experience with a Lead role for couple of years
  • You have 3+ years of experience as a systems/operations engineer or system administrator
  • You have 3+ years of Java/J2EE experience as a developer preferably in e-commerce domain
  • Experience with one or more of the technologies in our stack (or similar technologies): Hibernate, Spring
  • Logging and Monitoring: Splunk, Dynatrace, Nagios, ELK
  • Passionate to solve customer friction and experience/familiarity of Real User Monitoring(RUM) tools like IBM Tealeaf, AppD or Dynatrace
  • You are very comfortable using and administering Linux servers
  • You can work independently with limited supervision
  • You can communicate effectively with peers and to tailor your communication to your audience
  • You have a willingness to dive in and assist coworkers when incidents arise
  • You're willing to participate in the team's production on-call rotation

Detective: SREs handle problems in live production systems, both on their own and in collaboration with systems and application engineers.

Ambassador: Keep the company informed about the status of services, the impact of known issues, and the progress of ongoing investigations.

Developer: Design and refactor parts of services/backend system for stability, reliability and performance apart from writing scripts to automate maintenance and monitoring of repetitive tasks aka TOIL.

Build tools that streamline monitoring, development and deployment

Coach: Meet with other teams and attend architecture reviews, and offer advice on how to implement features that are efficient, highly available, and fault-tolerant.

Good to have

  • Experience working with high-traffic, scalable web applications and services
  • Experience building, deploying, and operating your own web service
  • Prior experience being part of an on-call rotation and responding to production incidents
  • Experience with cloud computing platforms like AWS or Google Cloud Platform
  • Experience developing and shepherding processes around change and incident management


Relocation offered If you are moving in from another country, Nisum Chile helps you with your relocation.
Health coverage Nisum Chile pays or copays health insurance for employees.
Computer provided Nisum Chile provides a computer for your work.
Informal dress code No dress code is enforced.

Remote work policy

Temporarily remote during COVID-19

Position is remote only during COVID-19-related quarantine measures.

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