IT Support Desk Analyst in Cignium Technologies

We offer custom software development services with technology professionals who are dedicated to determining what is right for your business and implementing solutions that work.

Whether you are a start-up or an established business, we can assist you at any and every stage of the software development life cycle: from conceptualization, business analysis and prototyping to the development and deployment of a complete solution.

Successful projects have three main things in common:

• They provide verifiable business value
• They differentiate you from the competition
• They position you to succeed in the marketplace

But complex software projects can place high demands and high risks on a business. At Cignium, we work with you to minimize these demands while meeting the expected scope and budget requirements of each project.

Our teams have expertise in Scrum and implement best practices from several other Agile methodologies, including Lean and Kanban.

REQUIRED KNOWLEDGE AND SKILLS:

• 5+ years of experience administering Windows-based systems (7/8/10/2008/2012/W10)
• Excellent oral, written, and verbal communication skills
• Excellent customer service orientation
• problem analysis and solving
• adaptability, flexibility
• team interaction
• planning and organizing
• Proven attention to detail and interpreting / note taking in meetings
• Working knowledge of Change Management, Service Level Agreements, and Information Security, Microsoft Office Suite, Office 365

PREFERRED EXPERIENCE, KNOWLEDGE AND SKILLS

• A+ certification
• Basic familiarity with ITIL framework
• Proven experience with communicating to professional clients/providing adequate detail with correct grammar/spelling
• Proven ability to multi-task with quality and efficiency

DUTIES & TASKS:

• Respond to requests for technical assistance in person, via phone, electronically
• Research questions using available information resources
• Heavily communicate to internal/external clients with updates/request for information
• Advise user on appropriate action via ticket updates or other means of communication
• Log all help desk interactions in detail – reaching out to requesters/technicians when necessary
• Administer/utilize help desk software
• Track and route problems and requests and document resolutions
• Identify and escalate situations requiring urgent attention
• Prepare reports utilizing Excel or other software as required by the Support Desk Manager
• Inform management of recurring problems
• Stay current with system information, changes and updates
• Monitor system and react to alerts as per Standard Operating Procedures
• Diagnose and resolve technical hardware and software issues
• Desktop Support – first line of troubleshooting/resolution – otherwise route accordingly

• Planilla y todos los beneficios por ley.
• EPS.
• No Dress code.
• Actividades extras (pichanga, yoga, zumba, tennis, basket y mas).
• Buen ambiente de trabajo e infraestructura.