Help & Support

If you have locked jobs when you sign up for a subscription plan, you can easily add them to your plan to be able to access all the information.

With webhooks companies and professionals can get real-time updates of events that happen in Get on Board.

To become a member of your company's account in Get on Board, whoever has the admin role must send you an invitation so you can follow these steps...

When you subscribe to a plan online, the renewal of the plan will be automatic. You can check the renewal date of it in the option 'Your subscription'.

Hiding salary is a subscriber-only feature. Free remote postings or individual unlocks cannot hide the salary.

Whoever has admin role in your company account in Get on Board can easily reassign roles to other members from the UI by following these steps...

When you purchase a Get on Board subscription plan directly through the website, the activation of your plan will be automatic.

Boost maximizes your job's visibility and reach in Get on Board. Read more to learn about what Boost does and how to activate it.

When you authenticate on Get on Board with your email or preferred social network, the platform will take the profile picture you have in the original account. If you wish to change your profile picture, you will have to change it in the original account you used to log in. 

Get on Board has a partnership with LinkedIn Limited Listings that allows your jobs to appear automatically in LinkedIn job search results. This feature allows you to maximize your jobs' reach, while keeping all candidate tracking info inside Get on Board.

Read more to see how to enable the integration.

You can edit your job application quickly and easily from the 'Your Applications' tab. 

We calculate response times from companies to candidates according to three perspectives: global company response time, the response time specific of a job, and the individual response time per team member. Read more to learn about how these times are calculated and displayed in Get on Board.

When you withdraw your application on Get on Board, your profile will be moved to the "discarded" phase of the recruitment process. Although no direct notification is sent to the company, the company will be able to see the reason for the rejection (that you withdrew your application for the position) and will not be able to send you direct messages from the platform. 

On Get on Board you can reopen jobs that you have unpublished and that are less than 6 months old. If your job was created more than 6 months ago, you will not be able to reopen it. In that case, we recommend you to close it, informing the professionals that the process has been closed, and relaunch it as a new job. 

When you purchase an unlock on Get on Board, you have a 30-day period to refresh the date of your job. Once that period is over, you will not be able to refresh it again (with the exception of a Boost purchase, which refreshes the date to the day of the purchase).
This 30-day limit does not apply to subscription plans, however, jobs older than 6 months cannot be refreshed or republished. 

Your professional profile picture will be the same as the picture of the account you are logged in with (e.g. LinkedIn). To change it you must go to your original account (e.g. LinkedIn) and change your profile picture. 

The change will be reflected once you log back into Get on Board. 

Boost  will not be available in the following cases:

• If your job is older than 6 months. In this case, we recommend that you close that process and relaunch it as a new process. 
• If your job is not unlocked. In this case, you must unlock your job first before purchasing Boost.
• If Boost is already active and within the 30-day period.

If you posted your job at least 1 week ago and still no candidates have applied, we invite you to review some common issues that could be affecting its success. 

When you post a job on Get on Board, you must consider different factors that will impact attracting applicants, such as seniority (junior, senior, etc.), whether the salary is visible or not, among others. Here we share some tips to increase applications for your job.

If you have recently modified your company page settings and share a job on LinkedIn, the cache may be saving the old version and the preview of the job may not match the current one (e.g. colors). To fix this, you should go to https://www.linkedin.com/post-inspector/ and enter the URL of the job to update it. 

You can easily add your company's invoicing data in Get on Board. Go to '⚙️ Settings' > 'Company info' > Tax and Invoicing info. 
By selecting the option you will be able to add your company tax name, your tax ID number, and legal address.

When you discard an applicant in your recruitment process on Get on Board, you can easily select the discard reason (e.g., Didn't meet requirements; unfit for the job, etc.). 
Discard reasons help you conduct an organized process and help professionals improve their future applications, as they receive tips for improvement based on these.

If at the time of paying your subscription you did not complete your billing (tax) information, you will receive an invoice with incomplete data, which will be updated automatically when you complete it in your company account. 

Get on Board disabled your account because your email is not working properly (emails bounce). You will receive an email to reactivate it, or you can always chat with our team to help you reactivating it right away.

We believe that the seniority and experience level of a role is not measured just by counting years. Especially in tech, seniority is much more defined by abilities and competencies that an individual acquires as they progress. Self-learning, discipline, and work environment play a huge role in the speed with which a person, in particular, will become "Senior" or "Expert".

The following guide specifies the skills we consider relevant for each seniority level available for jobs in Get on Board. When we moderate jobs, we look at the functions described in the ad, and we make sure they match the seniority level (and thus, salary) specified by the company. Use this guide as orientation on the most appropriate seniority level for a role.

Effective June 1, 2020, all companies incorporated in Chile  –or foreign companies using a credit card issued in Chile– are required to pay an extra 19% VAT when making purchases in Get on Board. This VAT is collected by us and fully paid to the Chilean Internal Tax Service (SII) on your behalf, as required by Chilean law.

If your company is a VAT taxpayer in Chile, you will be able to declare it in Get on Board when finishing your purchase or when editing your company profile, in the "Tax and invoicing info" section. Being a VAT taxpayer in Chile is a special tax status that requires your company to pay VAT on all purchases on your own, and Get on Board is not required to collect VAT for these companies. This means that, if you specify your company status as a VAT taxpayer, we will not charge the 19% VAT.

In Get on Board, the top of the salary range cannot be more than 50% higher than the bottom of the range. This constraint exists so jobs can be more specific of a particular seniority level. Too wide salary ranges imply that people from different seniorities are being hired in a single job, which leads to ambiguous job descriptions and confuses applicants.

Instead of offering a single job with a wide salary range, create two jobs: one for the lower seniority level and one for the higher seniority level.

Yes you can. If you have locked jobs that you wish to unlock under your subscription plan, you can use the button "Add this job to your plan". This button will unlock your job and will make it part of your active jobs quota, just as if you had created the job after subscribing.

For all subscriptions (annual or quarterly) purchased with a credit card, an invoice is generated from the USA as an international purchase. You can also receive local invoices in Peru and Chile, paying via wire transfer. These invoices are made only for Recruiter annual plans or higher.
It is important to include your company information to personalize your invoice. Check how to do it here.

Professionals expect the best from us. This is why we manually review all job postings in Get on Board, so we can make sure that only quality jobs are posted. At all times, we reserve the right to reject, request changes or suspend the publication of job offers, even if previously approved.
This article details the criteria we use to moderate jobs submitted to us.

When a process is re-launched, a new version of your job will be published, with a clean selection process, that is, without the information of the professionals who initially applied. Bear in mind that, when you relaunch a process, you will have to purchase an unlock to access the information of the new applicants. If you have a subscription plan, a quota from your plan will be used. Check here how to do it.

From the option '💬  Message Templates' in the left menu of your dashboard, you can create message templates for all stages of your process, which will help you save time in communicating with applicants. 

When you check a job on Get on Board you can see when the company last checked the job above the ad description.
In any case, you can always contact the company directly via a message from your application. 

If your company uses an external Applicant Tracking System (ATS) software such as Lever or Greenhouse and you have an active Recruiter, Corporate o Unlimited plan subscription, you can connect your ATS with Get on Board and receive all applications to your Get on Board process, in real-time, directly in your external ATS.

Read more to check out the steps required to configure your integration.

You can forget about wasting time filling out fields of experience and studies by importing your LinkedIn profile in your application. 

The liquid (net) salary is what you actually receive. Gross wages are what you receive before any withholding or taxes are taken out.

Select the option 'invitations' in the left menu. There you will be able to see the status of the invitations sent through Talent Database, an exclusive benefit for subscription plans.