Help & Support

From the option 'Message Templates' in the left menu of your dashboard, you can create message templates for all stages of your process, which will help you save time in communicating with applicants. 

At the moment we have integration with Lever. This benefit is exclusive for companies that have an active subscription. 
To perform the integration you must follow the following simple steps...

You can forget about wasting time filling out fields of experience and studies by importing your LinkedIn profile in your application. 

When you check a job on Get on Board you can see when the company last checked the job above the ad description. 

The liquid (net) salary is what you actually receive. Gross wages are what you receive before any withholding or taxes are taken out.

Your company account on Get on Board includes a ready-to-go, easy to customize careers page, for free. Embed this page into your website by copying and pasting a simple HTML code.

Select the option 'invitations' in the left menu. There you will be able to see the status of the invitations sent through Talent Database, an exclusive benefit for subscription plans. 

Once the professionals accept the invitation to apply for your job on Get on Board, they will be able to contact you after sending their application. If they have not sent an application, and they are in the 'interested' phase, they will be able to send you a message once you have started a conversation. 

If you have administrator permissions of the account, you can easily change your company name and contact details by clicking on your username(on the desktop it is in the upper right corner) and selecting "Edit <your company>'s profile". 

In the case that there were other accounts with your company name within your own country, you can request that unofficial accounts be deleted. 

To create a good job posting and ensure that suitable candidates apply, we recommend that you describe the position as clearly as possible. Here are some tips to define the position in a better way.

To ensure that the right candidates apply for your job, we recommend that you describe the position as clearly as possible and customize the application form to your recruiting needs. 

You can leave private notes which will be shared with the whole team. If your company has Slack integration with Get on Board's ATS, the whole team will get instant notifications. 

When you discard applicants in a selection process, it is not automatically reported. However, we make it as easy as possible for you:
When you discard an application (either by dragging it to the "Discarded" column or from the individual application card) you will have the possibility to send a notification message. To do this, you must check the box "Notify <applicant> via email".

Get on Board's API allows developers to access programmatically to features and crucial data of our platform. Learn more about the characteristics of our developer API.

Get on Board has integrations with some external ATS providers, such as Lever. This external integration is available for subscription plans only.

Re-launching a process means publishing a new version of the same job, with a clean selection process (without the information of the professionals who originally applied). 

Payment for annual subscriptions can be done in a single annual payment or with quarterly payments. 

If, when submitting your application, you have a problem validating the LinkedIn URL you entered, we recommend that you check that the URL begins with https:// and that it does not contain accent marks (diacritic).
If the URL contains accent marks, you must go to LinkedIn and modify the link.

When creating the scorecard, you can assign a weight to each item or evaluation criterion. This weighting will be defined according to your hiring needs and relevance of requirements.  The criteria weights are: Low (0.5x), Normal (1.0x), High (1.5x) and Very High (2.0x).

If you used a social network when creating your Get on Board account and want to change to other social network to log in, please follow these steps...

No. At this moment we do not have monthly subscriptions, only quarterly and annual subscription plans with special pricing. Why don't we have monthly plans? Because having a monthly plan does not match the actual recruitment times, which are usually at least 2 months.

If you want to apply for a non-remote job in another country, you must check the box "I have legal permission to work in the country" when you send your application. 

To assign a scorecard to a job, there are two ways to do it: when you create/edit your job, in step 3 ("Scorecards"), or from the 'actions' menu in your dashboard for previously created jobs.

If you are trying to apply for a job and the system does not allow you to do so, you should first check that all fields meet the maximum and minimum character lengths and that there are no required fields left blank. If the problem still persists, check the error message. If it says "enter a valid value", we recommend that you check the salary range you specified.

Scorecards are evaluation tools that you create and adapt according to your recruitment needs. To create scorecards on Get on Board, you must log in to your company account and follow these steps...

Scorecards are assessment tools that allow you to evaluate applicants consistently, creating sets of criteria that will be scored using stars. Each scorecard can then be used in one or more jobs. 

Subscription plans on Get on Board are specially made for companies expanding their dev teams and that have ongoing recruiting needs.

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Data Science, Design, Innovation, Digital Marketing, etc.

If you created a profile on Get On Board and want to delete it, you can do so under "edit your account" by selecting the option "delete your account completely". This action cannot be undone and you will lose all the information you have saved, including your applications, CV, experience, etc.  

If you believe that a company does not comply with what is offered in their ad, you can use the report button, which is located at the bottom of every ad on Get on Board. 

Refreshing the date of a selection process means that the publication date of your ad is updated to the day you refresh it. 

No. The notes you create about an applicant on the Notes tab are completely private and have been designed to allow the recruiting team to share information from interviews, evaluations, and other impressions formed about the candidates.

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Design, Data Science, etc.

Immediately nothing. You can continue to enjoy the benefits of your plan until the plan period is over. When that time comes, you will not be charged for the renewal and you will lose access to the plan.

Get on Board does not intervene in the processes that are published, so each company is responsible for notifying professionals whether or not they have been selected for a job. 

Stripe, our payment platform will keep trying a couple of times. If the transaction still cannot be completed, you will receive an email asking you to update your payment methods in your account.

Non-profit organizations, anywhere in the world, can post technology jobs on Get on Board and find great Latin American technology talent for free, forever. Check the conditions required to access the benefit.

On Get on Board, we send you emails with job offers that relate to the preferences you specify when looking for a job. You can change these preferences as often as you like.