Help & Support

When you discard an applicant in your recruitment process on Get on Board, you can easily select the discard reason (e.g., Didn't meet requirements; unfit for the job, etc.). 
Discard reasons help you conduct an organized process and help professionals improve their future applications, as they receive tips for improvement based on these. 

If at the time of paying your subscription you did not complete your billing (tax) information, you will receive an invoice with incomplete data, which will be updated automatically when you complete it in your company account. 

We believe that the seniority and experience level of a role is not measured just by counting years. Especially in tech, seniority is much more defined by abilities and competencies that an individual acquires as they progress. Self-learning, discipline, and work environment play a huge role in the speed with which a person, in particular, will become "Senior" or "Expert".

The following guide specifies the skills we consider relevant for each seniority level available for jobs in Get on Board. When we moderate jobs, we look at the functions described in the ad, and we make sure they match the seniority level (and thus, salary) specified by the company. Use this guide as orientation on the most appropriate seniority level for a role.
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Effective June 1, 2020, all companies incorporated in Chile  –or foreign companies using a credit card issued in Chile– are required to pay an extra 19% VAT when making purchases in Get on Board. This VAT is collected by us and fully paid to the Chilean Internal Tax Service (SII) on your behalf, as required by Chilean law.

If your company is a VAT taxpayer in Chile, you will be able to declare it in Get on Board when finishing your purchase or when editing your company profile, in the "Tax and invoicing info" section. Being a VAT taxpayer in Chile is a special tax status that requires your company to pay VAT on all purchases on your own, and Get on Board is not required to collect VAT for these companies. This means that, if you specify your company status as a VAT taxpayer, we will not charge the 19% VAT.

In Get on Board, the top of the salary range cannot be more than 50% higher than the bottom of the range. This constraint exists so jobs can be more specific of a particular seniority level. Too wide salary ranges imply that people from different seniorities are being hired in a single job, which leads to ambiguous job descriptions and confuses applicants.

Instead of offering a single job with a wide salary range, create two jobs: one for the lower seniority level and one for the higher seniority level.

Yes you can. If you have locked jobs that you wish to unlock under your subscription plan, you can use the button "Add this job to your plan". This button will unlock your job and will make it part of your active jobs quota, just as if you had created the job after subscribing.

For all subscriptions (annual or quarterly) purchased with a credit card, an invoice is generated from the USA as an international purchase. You can also receive local invoices in Peru and Chile, paying via wire transfer. These invoices are made only for Recruiter annual plans or higher.
It is important to include your company information to personalize your invoice. Check how to do it here.

Groups are work teams that you can create to assign (and differentiate) access to the different selection processes among the users of your company.

This article details the criteria we use to moderate jobs submitted to us.

When a process is duplicated, a clon of your job will be published, with a clean selection process, that is, without the information of the professionals who initially applied.

From the option '💬  Message Templates' in the 'Job resources' menu of your dashboard, you can create message templates for all stages of your process, which will help you save time in communicating with applicants. 

You can forget about wasting time filling out fields of experience and studies by importing your LinkedIn profile in your application. 

If your company uses an external Applicant Tracking System (ATS) software such as Lever or Greenhouse and you have an active subscriptionplan, you can connect your ATS with Get on Board and receive all applications to your Get on Board process, in real-time, directly in your external ATS.

Read more to check out the steps required to configure your integration.

When you check a job on Get on Board you can see when the company last checked the job above the ad description.
In any case, you can always contact the company directly via a message from your application. 

The liquid (net) salary is what you actually receive. Gross wages are what you receive before any withholding or taxes are taken out. (Reading time: 1 min)

Your company account on Get on Board includes a ready-to-go, easy to customize careers page, for free. Embed this page into your website by copying and pasting a simple HTML code.

Select the option 'invitations' in the left menu. There you will be able to see the status of the invitations sent through Talent Database, an exclusive benefit for subscription plans. 

Once the professionals accept the invitation to apply for your job, they will be able to contact you after sending their application via 'Messages'.

If you have administrator permissions of the account, you can easily change your company name and contact details by clicking on your username(on the desktop it is in the upper right corner) and selecting "Edit <your company>'s profile". 

In the case that there were other accounts with your company name within your own country, you can request that unofficial accounts be deleted. 

To ensure that the right candidates apply for your job, we recommend that you describe the position as clearly as possible and customize the application form to your recruiting needs. 

To create a good job posting and ensure that suitable candidates apply, we recommend that you describe the position as clearly as possible. Here are some tips to define the position in a better way.

Get on Board's API allows developers to access programmatically to features and crucial data of our platform. Learn more about the characteristics of our developer API.

When you discard an application you must check the box "Notify <applicant> via email".

You can leave private notes which will be shared with the whole team. If your company has Slack integration with Get on Board's ATS, the whole team will get instant notifications. 

Duplicating a job means cloning the job and publishing a new version of it, without the information of previous applicants. 

Get on Board has integrations with some external ATS providers, such as Lever. This external integration is only available for our subscription plans.

Payment for annual subscriptions can be done in a single annual payment or with quarterly payments. 

If, when submitting your application, you have a problem validating the LinkedIn URL you entered, we recommend that you check that the URL begins with https:// and that it does not contain accent marks (diacritic).
If the URL contains accent marks, you must go to LinkedIn and modify the link.

When creating the scorecard, you can assign a weight to each item or evaluation criterion. This weighting will be defined according to your hiring needs and relevance of requirements.  The criteria weights are: Low (0.5x), Normal (1.0x), High (1.5x) and Very High (2.0x).

No. At this moment we do not have monthly subscriptions, only quarterly and annual subscription plans with special pricing. Why don't we have monthly plans? Because having a monthly plan does not match the actual recruitment times, which are usually at least 2 months.

If you used a social network when creating your Get on Board account and want to change to other social network to log in, please follow these steps...

If you want to apply for a non-remote job in another country, you must check the box "I have legal permission to work in the country" when you send your application. 

To assign a scorecard to a job, there are two ways to do it: when you create/edit your job, in step 3 ("Scorecards"), or from the 'actions' menu in your dashboard for previously created jobs.

If you are trying to apply for a job and the system does not allow you to do so, you should first check that all fields meet the maximum and minimum character lengths and that there are no required fields left blank. If the problem still persists, check the error message. If it says "enter a valid value", we recommend that you check the salary range you specified.
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Scorecards are assessment tools that allow you to evaluate applicants consistently, creating sets of criteria that will be scored using stars. Each scorecard can then be used in one or more jobs. 

Scorecards are evaluation tools that you create and adapt according to your recruitment needs. To create scorecards on Get on Board, you must log in to your company account and follow these steps...

No. You can cancel the automatic renewal and continue to use the account until the end of the cycle, as there are no refunds.

Refreshing the date of a selection process means that the publication date of your ad is updated to the day you refresh it.