Help & Support

If you wish to delete your company's account, you must request it formally by writing an email to  info@getonbrd.com. The request must be sent by an account administrator, from the same email that was used when the company was registered on Get on Board. 

On Get on Board, you must always identify the company on which the professional will work at. 

When you post a job ad on Get on Board, the name of the company should always be visible. It's important that professionals know for which company they are applying. 
We understand that sometimes there are certain hires that are delicate or whose disclosure can bring you problems. In those cases, you can post a job ad non-visible to the public (private) if you have a subscription plan. 

To request your purchase refund, please write to info@getonbrd.comexplaining the reason (important for us to analyze your case), including proof of payment. 

Closing a process on Get on Board lets candidates know that you are no longer looking for candidates for the position, and organizes your board internally so that old processes are no longer present. 

If you are just trying to Get on Board platform, we allow you to start a publication for free and only make a payment if the candidates that have reached your job ad match to what you expected.  This, on Get on Board, is called to unlock an ad.
If you hire more than 5 people in technology profiles a year you will benefit greatly from our subscription plans, which allow you to save considerably from each publication and give you access to our Talent Database.
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Every job on Get on Board is manually reviewed by our editorial team for its approval and moderation. Typically, most announcements are published within 1 to 3 hours after being submitted (within business hours).
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Unlocking a job on Get on Board gives you full access to the candidates' information and allows you to use all the functionalities of our Kanban applicants' administration board. Purchasing Boost is in addition to unlocking; it is a way of boosting an already unlocked ad to provide more visibility and send personalized invitations to our Talent Database. 

Our algorithms detect and weigh hundreds of different signals from activity in our platform. This allows us to build a "heat map" of each candidate. 

If you paid for it on our platform, it will be automatically renewed using the payment method that is stored in your account. If it was activated by our team or if you pay by transfer for local billing, then the renewal will be manual.

Once you create your ad, the URL cannot be modified. You can edit the title and content of the ad, but the link will remain the same as the original one. 

On Get on Board, users can have different roles, and there is no limit to the number of users. Learn more about each role's permissions here.

The ways available to pay depend on the type of purchase you want to make on Get on Board, and it can be by credit card or wire transfer (only for USA, Chile, and Peru).

When you unpublish a process, it stays open, so it continues to appear as an ongoing process in your dashboard. Closing a process on Get on Board lets candidates know that you are no longer looking for the position.

Duplicating a process means cloning the job and publishing a new clean selection process. When you re-open a process, you keep the data of your original job.

ATS (Applicant Tracking System) is a type of web-based software that is used to track your recruitment and selection processes in an orderly manner.