Help & Support

We strongly recommend that you contact the professionals and follow up on the recruitment process directly from Get on Board. 

If your payment is rejected, Stripe, our payment platform will keep trying a couple of times. If the transaction still cannot be completed, you will receive an email asking you to update your payment methods in your account.

When you apply for a job through Get on Board you can send messages to the company. To access this option, you must go to "Applications", then - once you select the application at the company you want to contact - you will see the "messages" tab, where you can write to them and ask all the questions you need. 

Immediately nothing. You can continue to enjoy the benefits of your plan until the plan period is over. When that time comes, you will not be charged for the renewal and you will lose access to the plan.

When you create your Get on Board job ad, the salary you specify is compared to a minimum value. This minimum value is calculated based on several factors: job title and category, technologies and skills required, job location, and experience level.

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Data Science, Design, Innovation, Digital Marketing, etc.

If you believe that a company does not comply with what is offered in their ad, you can use the report button, which is located at the bottom of every ad on Get on Board. Each time you report a job ad, we review the case, verify the veracity of the report, contact the company involved, and take the necessary measures to solve it. 

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Design, Data Science, etc.

When you make a payment on Get On Board you receive an invoice in your email. In addition, you can access all your invoices or bills whenever you need them, from the menu on your careers page. To have access to them, you must have the role of admin, login to your profile, open the menu on your name ( upper right corner), and select the option 'invoices'. 

Non-profit organizations, anywhere in the world, can post technology jobs on Get on Board and find great Latin American technology talent for free, forever. Check the conditions required to access the benefit. 

If your company needs to hire more than 5 tech positions per year, we recommend you to get a subscription plan according to your needs. This will allow you to economize considerably compared to individual unlocks. 

Immediately, that's why you pay a pro-rata, so you can enjoy your new plan straight away. In the next billing cycle, you will be charged the full value of your plan.

If you choose a subscription plan and your company's recruitment needs increase, you can upgrade to your plan. To do this, you should write to info@getonbrd.com and we will contact you from our sales area, who will explain the steps to follow. 

On Get on Board, companies with a subscription plan have access to our Talent Database and can invite professionals to apply to their processes.
If a company sends you an invitation to apply to a process, it has access to a preview of your profile, which includes data such as name, LinkedIn or GitHub profiles, and portfolio, as well as all the professional profile information you leave on Get on Board. Contact details and CVs are not shown in the search results.

If you created a profile on Get On Board and want to delete it, you can do so under "edit your account" by selecting the option "delete your account completely". This action cannot be undone and you will lose all the information you have saved, including your applications, CV, experience, etc.  

Don't worry. If you deleted an application by mistake you can recover it 😉.
We recommend you to first check 'Your Applications' and search for the job you want to recover. Once you find it, click on it and select the option 'Recover application'.
In case you do not find the job, send us an email to info@getonbrd.com or write to our chat to make the recovery request. Once the request is submitted, your application will be reinstated within 72 business hours. 

Get on Board does not intervene in the processes that are published, so each company is responsible for notifying professionals whether or not they have been selected for a job. 

On Get on Board, we send you emails with job offers that relate to the preferences you specify when looking for a job. You can change these preferences as often as you like.

When you post a job on Get on Board and have not yet purchased a publication or a subscription plan, your job will receive applicants, but it will remain 'locked', i.e. you will not be able to access all their contact information.  To access the applicants' information, you must buy an unlock or purchase a subscription plan. 

Get on Board specializes in IT-related jobs, so to post jobs on Get on Board it is ideal (but not restricted) that your company belongs to one of these industries. 

If you wish to delete your company's account, you must request it formally by writing an email to  info@getonbrd.com. The request must be sent by an account administrator, from the same email that was used when the company was registered on Get on Board. 

On Get on Board, you must always identify the company on which the professional will work at. 

When you post a job ad on Get on Board, the name of the company should always be visible. It's important that professionals know for which company they are applying. 
We understand that sometimes there are certain hires that are delicate or whose disclosure can bring you problems. In those cases, you can post a job ad non-visible to the public (private) if you have a subscription plan. 

If you have a Get on Board subscription plan, you can access Talent Database, from where you can invite the professionals that interest you directly to your open selection processes. 

Closing a process on Get on Board lets candidates know that you are no longer looking for candidates for the position, and organizes your board internally so that old processes are no longer present. 

Pay for a job posting on Get on Board gives you full access to the candidates' information and allows you to use all the functionalities of our Kanban applicants' administration board. Purchasing Boost is in addition to pay for the job posting; it is a way of boosting an already unlocked ad to provide more visibility and send personalized invitations to our Talent Database. 

The ways available to pay depend on the type of purchase you want to make on Get on Board, and it can be by credit card or wire transfer (only for USA, Chile, and Peru).

When you post a job on Get on Board, it is very important that you manage the process within the platform and communicate with applicants throughout the selection process. 

On Get on Board, every published job goes through a revision process by our editorial team and a AI, according to our moderation policy. 

To request your purchase refund, please write to info@getonbrd.comexplaining the reason (important for us to analyze your case), including proof of payment. 

All job posts on Get on Board are reviewed almost instantly by our editorial team for approval and moderation AI. Typically, most jobs are published almost instantly within minutes to a couple of hours after submission.

If you are just trying to Get on Board platform, we allow you to start a publication for free and only make a payment if the candidates that have reached your job ad match to what you expected.  This, on Get on Board, is called to unlock an ad.
If you hire more than 5 people in technology profiles a year you will benefit greatly from our subscription plans, which allow you to save considerably from each publication and give you access to our Talent Database.
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On Get on Board, an unlock or "unlocking" a job is equivalent to purchasing a publication. 

If you paid for it on our platform, it will be automatically renewed using the payment method that is stored in your account. If it was activated by our team or if you pay by transfer for local billing, then the renewal will be manual.

When you visit the plan page we show you a pro-rata that is calculated by subtracting what you have already used from your current plan from the value of the new plan.

When performing a talent search by tags, our algorithm sorts the results randomly according to the relevance that each professional has with the tag or tags required. When searching with free text, the results are ordered by relevance according to the text entered. 

To invite new users you must have an admin role, the other user roles do not have the faculties to add or remove users. If you are an account administrator, you must click on your name and go to the option "add more users to your account", then enter the email address of the person you want to invite and click on "send invitation".

At Get on Board, all published jobs go through a review process by our editorial team according to our moderation policy. The better your job ad is written and described, the more chances you have to be published right away. 

If you posted your job on Get on Board and forgot to check it, after 15 days you will receive a notification that your ad will be unpublished.

By activating Boost, you will refresh the publication date of your ad as many times so that it is published with the date on which you activated Boost.