Help & Support

Find answers to your most frequent questions when recruiting and applying to jobs using Get on Board.

How can you facilitate communication with professionals through Get on Board?

What happens if my card payment is rejected when my subscription is renewed?

If I apply for a job, can I send messages to the company?

What happens when I cancel the automatic renewal of a subscription?

How are the salary ranges required to post a job calculated?

What kind of jobs can I find on Get on Board?

Can I report a company that does not comply with what is offered in their ad?

What kind of jobs can I post on Get on Board?

Where can I access my invoices or proof of purchase?

Are there special plans on Get On Board for non-profits?

Why should I choose a subscription plan?

When do benefits become effective after switching to a larger plan?

What if I buy a plan and then want to upgrade?

If a company sends me an invitation to apply for a process, can they see my profile information?

Can I delete my profile as a professional?

I deleted my application, can I get it back or reapply to the same process?

Will I be notified if I have not been selected in a process?

Can I change my preferences to receive or stop receiving some jobs in the mail?

Can I have access to the information of the candidates for free?

What are the requirements for publishing on Get on Board?

Can I delete my company account?

If I'm a recruiting or outsourcing company, should I identify my client's company?

Can I publish a job ad confidentially?

How can I invite a professional to apply for my job ad?

What happens when a selection process is closed?

What's the difference between buying a Boost and buying an unlock?

What payment methods can I use in Get on Board?

If I forgot to close an old process on the platform, is it mandatory to close it and notify the applicants that they have been discarded?

Are jobs posted automatically, or do they go through a review process?

I need a refund on my purchase. How do I do that?

How long does it take for a job to be published once it is submitted for review?

Do I have to pay to post jobs on Get on Board?

What is an unlock or purchase a publication?

Do subscriptions renew automatically or do I have to pay again manually?

How is the apportionment calculated for switching to a larger plan?

How are Talent Database search results organized?

How can I invite or add a user to my company on Get on Board?

Why was my job ad rejected?

What happens if I don't check my job ad after I post it?

How many times can I update the date of an ad if I acquire Boost?