Help & Support

Find answers to your most frequent questions when recruiting and applying to jobs using Get on Board.

Can I change my preferences to receive or stop receiving some jobs in the mail?

What does it mean to refresh the date of my jobs?

How can you facilitate communication with professionals through Get on Board?

Can I interrupt a subscription before the end of the period?

If a company sends me an invitation to apply for a process, can they see my profile information?

What happens if my card payment is rejected when my subscription is renewed?

Will I be notified if I have not been selected in a process?

What kind of jobs can I find on Get on Board?

Can I report a company that does not comply with what is offered in their ad?

What kind of jobs can I post on Get on Board?

Where can I access my invoices or proof of purchase?

Are there special plans on Get On Board for non-profits?

How are the salary ranges required to post a job calculated?

I deleted my application, can I get it back or reapply to the same process?

If I apply for a job, can I send messages to the company?

Why should I choose a subscription plan?

Can I delete my profile as a professional?

What if I buy a plan and then want to upgrade?

Can I have access to the information of the candidates for free?

Can I delete my company account?

If I'm a recruiting or outsourcing company, should I identify my client's company?

How can I invite a professional to apply for my job ad?

Can I publish a job ad confidentially?

What happens when a selection process is closed?

What payment methods can I use in Get on Board?

If I forgot to close an old process on the platform, is it mandatory to close it and notify the applicants that they have been discarded?

What's the difference between buying a Boost and buying an unlock?

Are jobs posted automatically, or do they go through a review process?

How long does it take for a job to be published once it is submitted for review?

Do I have to pay to post jobs on Get on Board?

What is an unlock or purchase a publication?

Do subscriptions renew automatically or do I have to pay again manually?

How is the apportionment calculated for switching to a larger plan?

How are Talent Database search results organized?

How can I invite or add a user to my company on Get on Board?

How many times can I update the date of an ad if I acquire Boost?

Can I modify the tags of a publication?

What is the difference between duplicate and re-opening a process?

How long does it take to inform me if I was selected in a process I applied for?

How does the Get on Board matching algorithm work to find tech talent?