Chief of Staff Operations in Pearl Talent

Remote (6 locations) | Senior | Full time | Operations / Admin

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Pearl Talent specializes in bridging top-tier international talent with innovative startups in the US and EU markets. Our clients have collectively raised over $5 billion and are backed by prominent investors such as OpenAI, a16z, and Founders Fund. Our company is on a rapid growth trajectory, supporting founders in amplifying their personal brands and generating revenue primarily through LinkedIn. We operate with a lean, nimble approach focused on clarity, systematization, and sustained momentum. Our global, distributed team thrives in an environment that encourages transparency and high performance.

The Chief of Staff role is embedded within our core operations, supporting cross-functional teams including sales, content, delivery, and client success. This position plays a crucial part in scaling the internal infrastructure and processes that enable Pearl Talent and its clients to achieve scalable success and operational excellence.

Key Responsibilities

Own and oversee day-to-day operations across internal teams to ensure seamless client delivery and internal workflows.
Lead and manage a diverse, global team of 12+ offshore talent, fostering clarity, collaboration, and accountability.
Develop, document, and enforce scalable Standard Operating Procedures (SOPs), workflows, and operational systems to support growth.
Optimize internal tools and automations utilizing platforms such as Zapier, Make (formerly Integromat), Notion, and Airtable.
Ensure effective cross-functional coordination between sales, content creation, client success, and delivery teams to deliver excellent client outcomes.
Drive continuous improvements by proactively identifying operational bottlenecks and deploying solutions.
Recruit, onboard, mentor, and coach new operations team members as the company expands.
Experiment with and implement AI-based tools and workflows to enhance internal efficiency and productivity.
Directly support the CEO with strategic operations, reporting, and systems scaling initiatives.

Who We’re Looking For

We seek a highly autonomous, organized, and strategic Chief of Staff with at least 3-4 years of demonstrated leadership in operational roles within high-growth startup environments. You are a natural leader, able to build operational frameworks from the ground up and drive impactful results without constant oversight.

Expertise in automation and operational technology is essential. You must have deep familiarity with tools such as Zapier, Make, Airtable, Notion, Slack, and other workflow automation platforms. Experience designing and implementing AI workflows to boost operational efficiency is highly valued.

Exceptional communication skills in English, both written and verbal, are critical as you will collaborate with distributed teams and external stakeholders. You are proactive, resourceful, and comfortable navigating ambiguity. Strong prioritization and execution abilities, combined with a data-driven mindset, enable you to continuously scale and optimize processes.

Being based in LATAM or South Africa is mandatory due to regional collaboration requirements and team distribution.

Preferred Qualifications

Experience working in agency or service-based business environments, bringing insights into client delivery optimization and service excellence.
Proficiency building advanced Airtable dashboards and custom automations to visualize data and support decision-making.
Background in content or marketing operations, understanding how operational workflows support content production and campaign success.
Strong focus on operational efficiency improvements and strategies for enhancing profit margins through technology and process innovation.

What We Offer

We provide a fully remote work environment, offering permanent remote flexibility so you can work from anywhere worldwide, with preference for LATAM or South Africa residency.

Our compensation package includes competitive monthly salaries and performance-based bonuses linked to company milestones and individual contributions.

We foster a high-trust, remote-first culture built around speed, ownership, and growth, giving you direct exposure to founders and strategic company initiatives.

Employees enjoy unlimited paid time off and flexible scheduling to promote a healthy work-life balance.

We offer potential profit-sharing opportunities tied to performance, aligning rewards with company success.

Annual team retreats provide a chance for in-person connection and collaboration within this dynamic, rapidly growing startup.

This role represents a high-impact leadership opportunity with a clear career progression path and the chance to shape the operational backbone of a scaling company.

GETONBRD Job ID: 54897

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South Africa, Colombia, Argentina, Mexico, Brazil or Puerto Rico.

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About Pearl Talent

At Pearl, we specialize in bridging the gap between top international talent and US companies. Our approach revolves around a white-glove service model, ensuring a seamless and exceptional experience for both our valued clients and talented candidates. — Pearl Talent's full profile