Customer Success in Niuro

Remote (4 locations) | Semi Senior | Full time | Customer Support

Gross salary $2000 - 2500 USD/month

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Replies between 1 and 3 days

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Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. This role sits at the heart of our Client Success and Growth function, supporting client portfolios by building strong relationships, identifying opportunities for expansion, and ensuring an exceptional experience across engagement, onboarding, and delivery. You will work within a 100% remote, globally distributed environment, collaborating with sales, delivery, and administration to ensure client success while Niuro handles back-office tasks. This position contributes to long-term partnerships and scalable growth in the U.S. market and beyond.

Apply directly on the original site at Get on Board.

Key Responsibilities

Lead client acquisition efforts through outbound (frío) and inbound channels.
Conduct follow-ups with clients, schedule meetings, and manage ongoing communication.
Prepare and send commercial proposals tailored to client needs and outcomes.
Ensure accurate and up-to-date information in CRM and Niuro’s internal platforms.
Conduct Fit-Cultural assessments to align talent with client requirements and project needs.
Collaborate with sales, delivery, and operations to drive client success, retention, and expansion opportunities.
Monitor client health, gather feedback, and coordinate internal resources to resolve issues and maximize value.

Requirements

We are looking for a proactive, communicative professional who can drive client engagement and growth. The ideal candidate thrives in a fast-paced, results-driven environment and enjoys building long-term partnerships with international clients.

Degree in Industrial Engineering, Business, Commercial Engineering, or related fields.
Conversational English required to communicate effectively with international clients.
Strong commercial acumen and excellent communication skills to engage with both potential and existing clients.
Organized, proactive, and detail-oriented with the ability to manage multiple priorities and deadlines.
Experience in client-facing roles and working with CRM tools to manage pipelines and client data.

Desirable

Desirable skills and experience include:

Prior experience in Customer Success or Sales within B2B SaaS or technology services.
Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and analytics to track KPIs and client health.
Multilingual abilities (e.g., Spanish, Portuguese) and comfort communicating with diverse global clients.
Ability to work independently, demonstrate adaptability, and demonstrate a customer-centric mindset with a problem-solving approach.
Experience coordinating with cross-functional teams (sales, delivery, finance, operations) in a remote-first organization.

Benefits

We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.

Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.

Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.

Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.

GETONBRD Job ID: 55928

Informal dress code No dress code is enforced.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Brazil, Argentina, Chile or Uruguay.

Niuro https://www.getonbrd.com/companies/niuro Follow