Customer Support Representative Salesforce in Pearl Talent

Pearl Talent is a cutting-edge recruitment company specializing in connecting the top 1% of global candidates with leading startups in the US and EU markets. Our clients have collectively raised over $5 billion and include companies backed by prominent investors such as OpenAI, a16z, and Founders Fund. We are dedicated to long-term partnership with both clients and candidates, supporting career progression through international opportunities, including relocations and promotions aligned with US onshore roles.

Within Pearl, you will be joining a dynamic team focused on providing exceptional client success services through a proprietary Salesforce-based Customer Relationship Management (CRM) and Agency Management System (AMS) platform. The company supports ambitious startups by ensuring their users fully leverage the power of our platform to enable growth and customer satisfaction.

This job is available on Get on Board.

• Salesforce Admin Certification: Must hold an active and up-to-date certification.
• Experience: Minimum 2 years in customer or technical support for SaaS or software products.
• Technical Skills: Strong problem-solving abilities, particularly within Salesforce or similar CRM environments.
• Communication: Excellent verbal and written English skills, with the ability to simplify complex systems for clients.
• Documentation & Collaboration: Proactive communicator with disciplined documentation habits, ensuring knowledge sharing within internal teams.

We also value candidates who demonstrate strong interpersonal skills, patience, and a customer-first mindset, able to work effectively in a collaborative, fast-paced environment requiring adaptability and a continuous learning focus.