Customer Support Specialist in Niuro

Remote (7 locations) | Junior | Full time | Customer Support

Gross salary $1500 - 2500 USD/month

5 applications

Replies between 1 and 3 days

Last checked today

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At Niuro, we connect elite tech teams with leading U.S. companies to simplify and enhance global talent acquisition. We empower our teams by handling all administrative tasks, allowing them to focus solely on delivering exceptional results. This role is part of our customer support department, which plays a crucial role in maintaining excellent client relationships, ensuring client satisfaction, and supporting telecommunications projects leveraging advanced CRM systems. The team operates globally and collaborates closely across borders to sustain high standards of service and innovation.

Applications are only received at getonbrd.com.

Role and Responsibilities

As a Customer Support Specialist at Niuro, you will be responsible for providing outstanding support to clients primarily over the phone. Your core objectives include managing a high volume of customer interactions efficiently while maintaining high standards of communication quality and professionalism. You will collaborate with a dynamic team in rotating shifts covering 9 AM to 10 PM EST, ensuring continuous support availability. Key tasks include:

Handling inbound client calls empathetically and professionally.
Utilizing CRM tools such as HubSpot, Salesforce, Zendesk, or similar platforms to document interactions and track customer issues.
Meeting and exceeding weekly performance goals related to response times, client satisfaction, and resolution rates.
Maintaining clear and effective communication in both English and Spanish.
Managing multiple customer cases simultaneously without compromising quality.
Escalating complex issues appropriately to ensure timely resolution.
Contributing to process improvements and knowledge base updates to enhance team efficiency and customer experience.

Required Skills and Qualifications

We are seeking a highly motivated and bilingual Customer Support Specialist fluent in English and Spanish to operate in a fast-paced telecommunications environment. Candidates must be comfortable working exclusively over the phone and adept at managing high volumes of daily client interactions.

Technical and language skills:

Fluent verbal and written communication skills in English and Spanish.
Solid understanding of telecommunications concepts and terminology.
Proven experience with CRM platforms such as HubSpot, Salesforce, Zendesk, or comparable systems.

Soft skills and personal traits:

Excellent communication, active listening, and empathy to build rapport with customers.
Patience and professionalism, especially when handling challenging situations.
Strong organizational skills to manage numerous interactions efficiently.
Goal-oriented mindset to achieve and exceed performance targets consistently.
Ability to work cooperatively in a team environment with flexible schedule needs including rotating shifts.

Previous customer support experience in telecommunications or related industries is highly desirable to ensure familiarity with common client needs and troubleshooting.

Preferred but Not Required

Additional qualifications that will set candidates apart include:

Experience working in multinational or remote teams.
Familiarity with multiple CRM platforms and the ability to quickly adapt to new software.
Background in handling technical or product support cases in telecommunications.
Additional language skills beyond English and Spanish.
Exposure to performance metrics management and continuous improvement initiatives.

Having a proactive attitude towards learning and development, and an eagerness to contribute to a collaborative team culture, will be highly valued.

Why Join Niuro?

We offer a fully remote, flexible work environment that supports your work-life balance from any location worldwide. Joining Niuro means participating in meaningful and technically challenging projects that foster professional growth and innovation in the industrial data and telecommunications sectors.

We provide continuous training programs covering both technical and soft skills, alongside leadership development opportunities to support your career progression.

Our strong administrative infrastructure takes care of hiring, payments, and more, letting you focus on your core responsibilities and personal growth.

Upon completion of the initial contract, there is the opportunity for long-term engagement and stable full-time employment within a global community devoted to technological excellence.

GETONBRD Job ID: 55798

Informal dress code No dress code is enforced.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South America, Mexico, Guatemala, Dominican Republic, El Salvador, Nicaragua or Costa Rica.

About Niuro

Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. — Niuro's full profile