Enterprise Customer Success & Onboarding PM in ElevateOS

Remote | Expert | Full time | Customer Support

Gross salary $3000 - 4000 USD/month

3 applications

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ElevateOS is a PropTech company delivering a community operating system for multifamily real estate. We offer an all-in-one, white-labeled platform that unifies resident apps, staff tools, access control, amenity reservations, and service workflows to reduce costs and boost NOI. Our integrations span leading Property Management Systems (PMS), hardware, and IoT providers to deliver a seamless experience for residents and onsite teams. Join our team to drive enterprise onboarding, adoption, and long-term value for large ownership groups and operators.

Official source: getonbrd.com.

What You’ll Do

Own enterprise onboardings end-to-end: scope, project plan, timeline, risk log, weekly status, and executive roll-ups.
Manage multiple customers/projects concurrently with meticulous attention to detail; raise flags early and keep initiatives green.
Coordinate integrations and data flows: PMS, access control, intercoms, thermostats, SSO, and data migration/validation.
Stand up Airtable project hubs ( intake, dependencies, RACI, issue tracker, UAT, cutover plan) with clean dashboards.
Lead training and change management: build playbooks, deliver sessions, certify admins, and track activation.
Maintain inbox excellence: organized email systems, crisp notes, and clear next steps after each call.
Measure and report outcomes: time-to-live, activation/adoption, NPS/CSAT, renewal risk, and expansion signals.
Represent the voice of the customer: document requirements, surface product gaps, and partner with Product for fixes.

What You’ve Done

4–8+ years in enterprise onboarding, customer success, or project management for B2B SaaS (PropTech a plus). Proven track record running complex, multi-stakeholder implementations with integrations and data dependencies. Exceptional attention to detail and organization—your project plans are airtight and your emails are a masterclass. Strong client communication (exec-ready), meeting facilitation, and clear written status updates. Comfortable translating business requirements into tickets, checklists, and acceptance criteria. Tools fluency: Airtable (advanced), Google Workspace, HubSpot; bonus points for Jira/Confluence and Slides.

Desirable

Experience leading enterprise implementations in PropTech or related industries; strong analytical and problem-solving skills; ability to influence cross-functionally and drive customer success metrics; resilient, proactive, and collaborative attitude; willingness to travel for enterprise launches and events as needed.

Benefits

Joining ElevateOS means becoming part of a forward-thinking and supportive team. Our company offers:

Competitive salary along with performance-based bonuses.
Flexible work schedules with options for remote work to maintain work-life balance.
A collaborative environment that values your ideas and feedback.

Embrace the opportunity to make a significant impact in our Fitness department while enjoying great perks designed to support your professional growth and overall happiness!

GETONBRD Job ID: 56848

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About ElevateOS

We are a PropTech company powering thousands of apartment buildings in the United States & Canada. — ElevateOS's full profile