Servicerocket's Bootcamp Tech Services in ServiceRocket

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¿Buscas unirte a una cultura inclusiva y entretenida que te apoye?
En ServiceRocket nos dedicamos a brindar soluciones tecnológicas para gigantes como Atlassian, Workplace by Meta, Salesforce, y muchos más. Esto puede significar desde crear una aplicación, integración, extensión, entre otras. También nos encargamos de administrar sus softwares y darles soporte a otras compañías.

¿Qué es lo mejor de ServiceRocket? Nuestra cultura.

  • Somos orientados al cliente y genuinamente nos interesa ayudarles
  • Ponemos el aprendizaje en un rol central. Fomentamos el compartir nuestras experiencias mediante un sistema de mentorías y herramientas de software
  • Si te preocupas por el proceso y lograr que las cosas pasen, es muy probable tener resultados positivos consistentemente
  • Somos jugadores de equipo y comprendemos que a veces habrán partidas perdidas
  • Es vital ser honestos y abiertos
Visita nuestra página web para conocer más, #WearTheRocket y se parte de nuestra comunidad de Rocketeers.

What will you do?

ServiceRocket's BootCamp will train you to be a great troubleshooter for your customer and essentially your career. Bootcampers learn both technical skills and customer service skills that will allow them to be successful as Rocketeers in our Managed Services and Support Team or our Professional Services Team. The BootCamp is considered to be a full-time opportunity that will take place between November 2st and November 30th during standard working hours in the GMT-3 time zone.
Bootcamp graduates will have the opportunity to join our Company*
  • Learn how to diagnose, configure, troubleshoot and solve technical problems associated with enterprise applications used by our clients and customers, such as Atlassian and Docker
  • Apply your teamwork and collaboration skills
  • Learn how to interact with customers in ways that bring the most benefit to all parties
  • Interact and learn from Rocketeers to learn about their experience
  • Document, collaborate, and share knowledge with others
  • Enhance your problem-solving, decision-making, and project management skills

What do we expect from you?

  • Verbal and written English proficiency, along with presenting in English
  • Strong communication skills, including active listening
  • Show a huge desire to learn and always be curious
  • Passionate and constantly learning about technology
  • Thrive helping others and are people-oriented
  • Strong analytical skills to quickly identify issues and recommend an effective solution
  • Experience in formally giving presentations and/or facilitating meetings

We will love you even more if:

  • You have a degree in Information Technology, Computer Science, or equivalent
  • Some level of experience in determining a value-proposition or understanding customers’ pain points or needs
  • Knowledge of shell scripting (using Korn Shell, Bourne Shell, Bash, sed, awk, Groovy scripting, Jython, Python, Nunjucks, etc.) to troubleshoot and solve customer scripting issues
  • Comfortable with Linux, Windows OS administration
  • Write, edit and debug SQL queries written in MS SQL, Postgres, MySQL, Oracle, or any other database system
  • Analyzing application server logs (Apache, Tomcat, etc) to identify the root cause
  • Knowledge of Atlassian products (including Jira, Confluence, Bitbucket, Bamboo)
  • Experience in project management.

¿Qué beneficios te podemos ofrecer?

Si te conviertes en Rocketeer podrás disfrutar de nuestro completo paquete de beneficios.
Estos son algunos de ellos:
Share the fruit: tenemos un salario variable cada quarter.
Tech choice: te pagamos por utilizar tu propio computador o te pasemos uno.
100% remoto

Career pathways: Pensamos en el desarrollo laboral personalizado para cada Rocketeer, en donde se vean claramente los requisitos y desafíos actuales así como también los futuros.
Cultura entretenida: nuestros 5 valores te encantarán (think team, share the knowledge, delight the customer, talk straight y build processes to drive outcomes).
Tenemos muchos más beneficios como seguro de salud, fiestas corporativas, extensivas vacaciones , wellness day, cultural heritage & community day, rockettoria allowence, stock options, etc.

Library Access to a library of physical books.
Outdoors The premises have outdoor spaces such as parks or terraces.
Wellness program ServiceRocket offers or subsidies mental and/or physical health activities.
Accessible An infrastructure adequate for people with special mobility needs.
Equity offered This position includes equity compensation (in the form of stock options or another mechanism).
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Internal talks ServiceRocket offers space for internal talks or presentations during working hours.
Paid sick days Sick leave is compensated (limits might apply).
Health coverage ServiceRocket pays or copays health insurance for employees.
Retirement plan ServiceRocket pays or matches payment for plans such as 401(k) and others.
Company retreats Team-building activities outside the premises.
Dental insurance ServiceRocket pays or copays dental insurance for employees.
Computer provided ServiceRocket provides a computer for your work.
Education stipend ServiceRocket covers some educational expenses related to the position.
Performance bonus Extra compensation is offered upon meeting performance goals.
Personal coaching ServiceRocket offers counseling or personal coaching to employees.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal ServiceRocket gives you paid vacations over the legal minimum.
Beverages and snacks ServiceRocket offers beverages and snacks for free consumption.
Time for side projects ServiceRocket allows employees to work in side-projects during work hours.
Parental leave over legal ServiceRocket offers paid parental leave over the legal minimum.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in El Salvador and Chile.

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