Linux Support Engineer in Rapidseedbox LLC

Remote | Semi Senior | Full time | Technical Support

Gross salary $800 - 1300 USD/month

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Ready to make a real impact and work with a respected leader in the field since 2008? Join RapidSeedbox as a Linux Support Engineer and transform user experiences while shaping the future of digital freedom.
As a Linux Support Engineer at our company, you will provide world-class technical support to our customers and Linux system administration support to the company’s infrastructure.

About us:
We are a remote SaaS company with a mission to provide online anonymity to people worldwide. With a rich history in the Hosting and Networking domain, we've been operating in the anonymity space since 2008, serving thousands of active clients. With a clear vision for the future, our remote, passionate, and diverse team is continuously expanding, and we are on the lookout for talented individuals to join us on our exciting journey.
Watch the introductory video of our CEO and Founder: https://www.youtube.com/watch?v=pZ_Z9yq4ZYI

You will be responsible for:

Providing world-class support to our customers with technical and non-technical issues, with 95%+ positively rated conversations (out of all rated conversations.)
You are 99.5% capable of resolving all customer inquiries, tickets, and warnings generated by monitoring systems without the intervention of L2 and L3 support.
Writing excellent articles for our clients and maintaining existing ones, to improve the efficiency of our support system and add more value to our customers.
Taking QA (Quality assurance) duties throughout the organization to test our deliverables.
Providing exceptional onboarding experiences for new users, especially in the first 90 days (when most clients churn), through great support
Demonstrate a consistent desire for learning and growth in your field and role by asking specific questions and making suggestions for improvement.
Submitting required reports regularly and maintaining ownership of your key performance indicators (the critical driving numbers of your seat).

Qualifications and requirements

Must-to-have Competences

Experience in System Administration and Customer Support
2 years of experience working with Linux and good knowledge of Linux-based environments (Ubuntu, RedHat, Centos).
Sufficient understanding of networking and simple troubleshooting
Proficiency in managing virtualization technologies such as OpenVZ, KVM, and SolusVM.
Expertise in monitoring systems like Zabbix, Nagios, Grafana, and Prometheus for maintaining robust infrastructure performance.
Proficiency in shell scripting using Bash for automation and task simplification.
Advanced English proficiency
Availability to work from 5 PM to 1 AM (Central European Time)

Desirable skills

Experience in WHMCS and Intercom is not obligatory, but very welcomed

What’s in it for you:

Remote Work: Enjoy the flexibility of working 100% remotely from the comfort of your home or any location worldwide.
Unlimited Paid Time Off: Take as many days as you need to ensure you are well-rested and ready to tackle new challenges.
Professional Growth: As we are a small company, you'll have the chance to engage with various aspects of the business, fostering your professional development.
Emergency Fund: We offer an interest-free emergency fund with comfortable payouts to help you in times of need.

GETONBRD Job ID: 56587

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About Rapidseedbox LLC

We are a remote SaaS company with a mission to provide online anonymity to people worldwide. With a rich history in the Hosting and Networking domain, we've been operating in the anonymity space since 2008, serving thousands of active clients. — Rapidseedbox LLC's full profile