Network Support Engineer in ElevateOS

ElevateOS is a PropTech leader powering thousands of multifamily properties across the United States and Canada. Our all-in-one platform unifies resident apps, smart building integrations, concierge services, access control, and more to streamline operations and elevate the resident experience. We partner with top developers, owners, and managers to bring luxury, efficiency, and reliability to residential living. The Network Support Engineer will play a pivotal role in onboarding new properties, configuring secure network integrations, and coordinating with vendors and property IT teams to ensure seamless implementation and ongoing support. This role helps bridge property staff, third-party IT providers, and ElevateOS product/engineering teams, contributing to scalable, robust integrations that empower our customers and drive platform adoption.

Ideal candidates have 1–3 years of IT support, onboarding, or technical implementation experience. They possess a solid understanding of networking fundamentals (IP addressing, DHCP, NAT, port forwarding, firewall rules) and are comfortable in Windows-based environments. Experience working with smart lock/access systems (e.g., Salto, Dormakaba) is a strong plus. Familiarity with CRM or ticketing tools (Zoho Desk, Freshdesk, or similar) and the ability to communicate complex technical concepts in plain language to property managers are essential. A background in hospitality tech, PropTech, or multifamily property systems is advantageous. Strong collaboration, troubleshooting, and documentation skills are required.