Website Management/CMS Help Desk in TECLA

Remote | Semi Senior | Full time | Technical Support

Gross salary $1,500 USD/month

8 applications

Replies between 11 and 23 days

Last checked today

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ⓘ Requires applying in English

Tecla is a fully remote software development company with a diverse and highly skilled team of 100+ experts across Latin America. We specialize in AI, cloud, automation, and DevOps, building innovative solutions for high-growth startups and established mid-market technology companies in the U.S.

Our work culture is agile, collaborative, and fast-paced—we take our work seriously while keeping the environment fun and engaging. As a remote-first company, we emphasize strong teamwork and close collaboration, working seamlessly with our U.S. partners as one integrated unit. Whether optimizing cloud environments, developing AI-driven applications, or enhancing DevOps automation, Tecla is at the forefront of technical innovation, solving complex challenges with cutting-edge technology.

Job Details:

We are looking for a Website Management/CMS Help Desk Specialist to provide CMS support services on an ongoing basis. As part of the Digital Experience team, your responsibilities will include: support on our web and CMS platform, live matchday support and no-code page and section management on our various sites. (There will be no content creation or publishing).

Responsibilities:

CMS and Web Platform training: Complete comprehensive training on our CMS and related technologies that power our websites.
CMS and Web Platform Support:
- Respond quickly to troubleshoot and resolve issues reported by staff on the CMS or web platform
- Build and maintain a knowledge base of common questions and solutions
On-call live match support:
- Monitor websites and active Slack channels during live match periods
- Troubleshoot and resolve any issues reported by staff
- Escalate to technology partners or staff should any major issue occur
Create and manage new pages and sections on company websites:
- Use existing no-code tools to create new pages + sections (direction and content will be provided)
- Update navigation and page templates on sites
Provide prompt, detailed, and professional technical communication

Requirements:

2+ years of experience with modern CMS + website management systems
2+ years of experience with WordPress
Previous experience in digital media, digital sports media, or customer service roles is a plus
High comprehension skills and fast-learner in dynamic environments
Technical background preferred but not required
Experience with Slack or similar communication tool
Reliable, high-speed internet connection
Ability to communicate technical concepts effectively in English with stakeholders
Ability to complete training and demonstrate mastery of the technology platform before providing support
Advanced level of English (read/written/spoken)
Great writing skills
Willing to work a unique schedule that includes a combination of standard business hours Monday to Friday and evening/night hours (Eastern Time) Friday, Saturday and/or Sunday, for a total of 40 hours a week

Benefits:

A fully remote position with a structured schedule that supports work-life balance.
Two weeks of paid vacation per year.
10 paid days for local holidays.

*Please note we are only looking for full-time dedicated team members who are eager to fully integrate within our team.

GETONBRD Job ID: 56391

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About TECLA

TECLA builds AI, cloud, and DevOps solutions for fintech, healthtech, and e-commerce companies in the U.S. Our agile teams work closely with our partners to develop cutting-edge products. — TECLA's full profile