Jr. IT Support Specialist in TECLA

Remote | Junior | Full time | Technical Support

Gross salary $1,400 USD/month

7 applications

Replies between 12 and 24 days

Last checked today

Apply now

ⓘ Requires applying in English

Tecla is a fully remote software development company with a diverse and highly skilled team of 100+ experts across Latin America. We specialize in AI, cloud, automation, and DevOps, building innovative solutions for high-growth startups and established mid-market technology companies in the U.S.

Our work culture is agile, collaborative, and fast-paced—we take our work seriously while keeping the environment fun and engaging. As a remote-first company, we emphasize strong teamwork and close collaboration, working seamlessly with our U.S. partners as one integrated unit. Whether optimizing cloud environments, developing AI-driven applications, or enhancing DevOps automation, Tecla is at the forefront of technical innovation, solving complex challenges with cutting-edge technology.

Job Details:

We are seeking a dedicated full-time L1 IT Support Specialist to assist our clients by managing and resolving ticket requests. The ideal candidate will have experience in remote troubleshooting of Windows machines, ensuring smooth operations and quick resolution of client issues. You will be responsible for responding to client inquiries, diagnosing problems, and providing effective solutions in a timely manner. Join our team and help us deliver exceptional IT support to our clients.

We’d love to meet you if…

…you’re energized by big challenges and creating a plan to meet those challenges and exceed expectations.

...you’re innovative and looking for a values-driven, positive culture and environment.

...you enjoy working with others to deliver technological advances in support of population healthcare.

If this sounds like you, join our growing team!

In this position, you will have the opportunity to:

Provide troubleshooting and technical support for computer and software-related issues for remote end users via tickets, email, and remote access.
Monitor and prioritize inbound tickets and escalations, record reoccurring interruptions in service, and provide the appropriate resolution and reporting.
Create and update technical documentation for IT staff and end users per company standards for quick reference.
Manage vendor accounts; primarily Microsoft and Avast; including management of software and licenses.
Assist in identifying and piloting new software and hardware before deployment to users.
Onboarding – new systems, system set up, account creation.
Offboarding – proper termination duties, account disablement, software license recovery.

WHAT DO I NEED TO BE SUCCESSFUL:

2+ years of experience in a technical support position is desirable; any combination of education, experience, and training that demonstrates the ability to perform the responsibilities of the position.
Basic knowledge of hardware and software and how they interact.
Basic knowledge of effective troubleshooting techniques.
Basic knowledge of Microsoft software and technologies, including current operating systems for both workstation and server operating systems and office suite.
Knowledge of current network and how to deal with connectivity issues (e.g., firewalls, switch, routers).
Knowledge of administration tools and Web-based documentation tools.
Strong Customer Service skills.
Effective database entry and typing skills.
Strong analysis and troubleshooting skills.
Ability to prioritize tasks according to the severity of the problem.
Ability to learn and apply new technologies.
Ability to work cooperatively with all levels of our staff.

Education:

Associate’s Degree in Computer Science, Data Processing, or related field preferred.
Comptia A+ and Comptia Network+ Certifications are a plus.
Microsoft desktop support Certifications are a plus.

Benefits:

A fully remote position with a structured schedule that supports work-life balance.
Two weeks of paid vacation per year.
10 paid days for local holidays.

*Please note we are only looking for full-time dedicated team members who are eager to fully integrate within our team.

GETONBRD Job ID: 55493

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About TECLA

TECLA builds AI, cloud, and DevOps solutions for fintech, healthtech, and e-commerce companies in the U.S. Our agile teams work closely with our partners to develop cutting-edge products. — TECLA's full profile