Account Manager Order Fulfillment in Pearl Talent

FULL_TIME

  Remote | Senior | Full time | Sales

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Requires applying in English

Pearl Talent is a premier recruiting firm specializing in bridging the gap between the top 1% of international tech talent and high-growth startups in the US and EU. Our clients have collectively raised over $5 billion in funding from leading investors such as OpenAI, Andreessen Horowitz (a16z), and Founders Fund. We empower innovative companies by providing exceptional engineers who demonstrate outstanding potential for career growth and long-term advancement.

As part of this mission, our client projects focus on delivering cutting-edge mobile applications built with Flutter and Firebase technologies. These applications support millions of users and are designed with an emphasis on performance, scalability, and superior user experience. This role is embedded within a fast-paced, agile environment where technical excellence and rapid iteration are highly valued.

This job is original from Get on Board.

Job functions

  • Manage key customer accounts on the company’s platform, ensuring high-value clients receive excellent service and support.
  • Review, edit, and process incoming orders with a keen eye for detail to maintain data accuracy and compliance.
  • Route orders efficiently to the appropriate vendors, coordinating fulfillment workflows to guarantee timely and smooth delivery.
  • Communicate directly with clients through email and Slack to provide updates, address questions, and resolve any issues promptly.
  • Handle escalations related to delays, product concerns, or other challenges by collaborating with internal teams and vendors.
  • Maintain comprehensive and accurate documentation for all orders and account activities.
  • Ensure all project milestones and deadlines are met with precision, contributing to overall customer satisfaction and operational success.
  • Champion continuous process improvements by identifying bottlenecks or inefficiencies and suggesting solutions to enhance workflow.

Qualifications and requirements

We are looking for a motivated and detail-oriented professional with 2 to 4 years of experience in account management, project coordination, or order management — preferably within a B2B environment. Candidates must demonstrate strong communication skills in English, both written and verbal, to interact effectively with clients and internal teams.

Highly organized and able to work autonomously, this person thrives in fast-paced, remote settings and manages multiple priorities without losing focus. Prior experience in merchandise, supply chain, or production environments is strongly preferred, as it aligns with the nature of order fulfillment and vendor management in our partner’s operations.

Proficiency with basic digital collaboration tools such as Google Workspace and Slack is required. Candidates must be available to work within U.S. time zones to facilitate real-time communication with clients and vendors. Being proactive, detail-conscious, and problem-solving oriented are essential soft skills to succeed in this role.

Desirable skills

Experience or knowledge of branded merchandise processing will strengthen your capacity to support clients’ marketing needs effectively.

Additional exposure to supply chain logistics or vendor management software platforms is also beneficial, providing a deeper understanding of order fulfillment complexities.

Conditions

We provide a fully remote work environment, allowing our team members to work from anywhere worldwide, promoting flexibility and work-life balance.

Employees receive 10 days of paid time off per year, in addition to public holidays and sick leave, ensuring ample time for rest and personal matters.

Team members benefit from direct mentorship with international industry experts, supporting career growth and skill development.

Ongoing learning and professional development opportunities are encouraged, with access to resources that help expand knowledge and expertise.

Our global networking environment connects you with professionals worldwide, enhancing collaboration and cultural exchange.

We prioritize balanced work schedules to maintain healthy work-life balance and job satisfaction.

GETONBRD Job ID: 55421

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

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About Pearl Talent

At Pearl, we specialize in bridging the gap between top international talent and US companies. Our approach revolves around a white-glove service model, ensuring a seamless and exceptional experience for both our valued clients and talented candidates. — Pearl Talent's full profile

Account Manager Order Fulfillment
Pearl Talent •   Remote
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