Customer Sales Representative in Pavago

Remote (11 locations) | Semi Senior | Full time | Sales

Gross salary $2000 - 2500 USD/month

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Pavago is an innovative offshore recruitment company dedicated to connecting global companies with exceptional remote talent from multiple regions, including Latin America, Pakistan, the Philippines, and South Africa. This role is embedded within Pavago’s mission to build remote teams that combine cultural fit and professional excellence.

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Responsibilities

Inbound / Outbound Call Management: Professionally manage inbound and outbound calls, providing empathetic and knowledgeable assistance to customers while working toward an 85% call-to-booking conversion rate.
Scheduling & Upselling: Efficiently schedule service calls and identify upselling opportunities for plumbing services, repairs, maintenance options, and Pipeline Club memberships.
Pipeline Club Sales: Achieve a 10% close rate on Pipeline Club memberships across all eligible calls, promoting the benefits of membership, including priority service, discounts, and complimentary services.
System Building and Documentation: Assist in creating and documenting structured, repeatable processes for high call conversion and membership sales rates.
Technology Integration: Utilize new tools and technologies to enhance the customer experience, streamline internal processes, and provide regular feedback to improve efficiency.
Offshore Team Development: Support the training and integration of offshore teams for managing overflow and after-hours calls, ensuring quality standards and effective customer interactions.
Active Listening and De-Escalation: Handle escalated calls with care, using active listening and de-escalation techniques to manage customer concerns and ensure a positive experience.

What Makes You a Perfect Fit

Sales & Service Expertise: Ability to convert leads into appointments and drive sales, especially in the home service industry.
Customer-Focused: Passionate about providing excellent service and offering value-driven solutions to customers.
Adaptability: Quick to learn new tools and adapt to evolving processes, including proficiency in Service Titan and other tools.
Reliability: Consistent in meeting sales and conversion targets while maintaining a high standard of service.
Ownership: Takes responsibility for each customer interaction, ensuring it aligns with the company's values and mission.
Process Improvement: Proactively seeks to enhance systems and processes for greater efficiency and scalability.

Required Experience & Skills

English Proficiency: Must have a high level of proficiency in English for clear and effective communication.
Customer Service Experience: Prior experience in customer service, especially in a home service business, is preferred.
Sales Experience: A proven track record of meeting or exceeding sales targets in a fast-paced environment.
Plumbing Knowledge: Previous experience or knowledge of plumbing services is a plus but not required.
Technology Proficiency: Experience with CRM systems (Service Titan preferred) and other customer service tools.

What Does a Typical Day Look Like?

A typical day in this role involves spending 180-210 minutes per day on the phone with customers, managing inbound calls, scheduling service appointments, and converting leads into sales. You'll actively engage in upselling and promoting the Pipeline Club membership, ensuring you meet both daily and monthly sales targets. Collaboration with the team is key, as you'll work together to refine call scripts, processes, and customer service protocols. You'll also provide feedback on technology usage and support the development of offshore teams managing overflow calls. Throughout the day, you'll focus on personal growth, continuously improving your skills while maintaining a high standard of professionalism and customer care in every interaction.

GETONBRD Job ID: 54319

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South America, Dominican Republic, Costa Rica, Guatemala, Honduras, Nicaragua, El Salvador, Panama, Mexico, Jamaica or Belize.

About Pavago

Pavago is an offshore recruitment company that helps companies build remote teams by connecting them with top talent from regions like Latin America, Pakistan, the Phillipines, and South Africa. — Pavago's full profile