Sales Engineer (Post Sales) in Front

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience.

Front is looking for a Sales Engineer, post-sales (or as we like to call them, Solutions Architects) to join a world-class Solutions & Services organization. As a Solutions Architect, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems.

• Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them
• Partner with relationship managers to engage with our top customers and ensure they maximize the value they’re receiving from Front to prevent churn and contractions
• Gather and anticipate the long-term technical needs and potential roadblocks for our strategic customers and provide feedback to influence product direction
• Find opportunities for customers to integrate Front more deeply in their tech stack and collaborate with them to make it a reality
• Work closely with Front’s Success Services and a third-party engineering team to build custom solutions for customers
• Facilitate growth and expansion opportunities through value-based product demonstrations
• Manage technical escalations and projects alongside the account and relationship management teams

• 2-3 years of solutions architecture, engineering, or consulting experience, preferably at a SaaS company with complex workflow automation products (think Mulesoft, Zapier, Workato, Tray.io, etc)
• Strong understanding of software design principles and architecture patterns
• Experience developing and implementing custom solutions between multiple platforms with available API endpoints
• Proven ability to work independently and as part of a team, collaborating with sales and support teams, preferably in an enterprise SaaS capacity
• Excellent communication skills - written and verbal
• Builder’s mindset - as a growing function, processes aren’t always defined, you should be excited to pave new roads through trial and error
• Bonus: A working knowledge of relevant technologies, including Email, Ticketing Systems, SMS, CRMs, IDPs, ERPs, & ETL

• Competitive salary
• Focus Fridays - learn more here!
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Summer Break - Our offices are closed from Christmas to New Year's Day!