Partner Support Representative in Wolf SpA

*We are seeking qualified candidates for this role at Peek, a partner of Wolf.*
If you have been looking for the right opportunity to break into the software industry, we are the place!

We’re looking for a friendly, passionate, and driven Partner Support Representative to help our cherished activity partners grow their businesses using Peek’s SaaS platform PeekPro.

The ideal candidate adapts well to a fast-paced environment, provides a high degree of service and responsiveness to our existing and potential partners, and demonstrates flexibility and a calm demeanor as company needs and priorities evolve.

What you'll do:

• Provide high-degree product and technical support to our activity partners
• Represent the voice of our partners internally as we make critical decisions about developing the features and usability of our products
• Collaborate with cross-functional teams including Sales, Production and Product/Engineering to ensure partners are successful using the PeekPro platform

We'd love you to have:

• 1-2 years of experience in account management, customer service, technical support
• Full-time availability
• Willing to work one or both weekend (Sat or Sun) days
• Natural enthusiasm for helping people solve problems
• Fluent English speaker
• Spanish fluency strong plus
• Experience with SalesForce and/or Desk preferred
• Tech and web-savvy critical
• Patient and able to teach new software to non-tech savvy operator partners
• Excellent written, oral and interpersonal communication skills
• Able to work in a dynamic, fast-paced environment without skipping a beat
• Demonstrates common sense and able to troubleshoot and make sound decisions when faced with emergencies
• Must be punctual and reliable

What we offer:

• 850,000 CLP monthly salary
• Contribution to your public or private health insurance
• 16 days of PTO and Chilean recognized holidays
• Annual company-wide offsite
• Annual "Peekiversary" gifts