Technical Support Engineer in ThisFish Inc.

Traceability is fundamental to ensure that the seafood we eat comes from environmentally and socially responsible sources. ThisFish Inc. is a purpose-driven technology company seeking to transform global seafood supply chains to make them more trusted and transparent. We are doing this by leveraging the latest in software and hardware technologies to transform a 2,000+ year old industry.

We are a globally distributed, multicultural team that is very inclusive and we love the impact we are striving to achieve. We want people who are passionate about technology and impact, self-motivated and creative problem-solvers. At ThisFish, you’ll be able to travel the world and have a positive impact on it.

1. Work with Software Developers to configure traceability software to match workflows and data collection in seafood factories and be able to lead a customer configuration within 90 days.

• Translate existing factory workflows and paper forms into software
• Configure JSON schemas to generate digital forms and workflows in software
• Configure labels using ZPL command language for printers
• Configure IoT edge devices to integrate hardware such as weigh scales and scanners into software.

2. Prioritize and manage front-line, remote customer support via online Service Desk and telephone

• Troubleshoot problems and document bugs to elevate to software developers
• Proficient communication using Jira Help Desk and Jira Kanban
• Ability to escalate and document support tickets to software developers

3. Assist with on-site and cloud installations of the traceability software in seafood manufacturing facilities lasting from 4 to 10 days. May require international travel from 6 to 10 times per year.

• Integrate hardware
• ·Refine configuration
• Onsite training of staff

4. Work remotely in a distributed, multicultural team contributing to company strategy, culture and product roadmap.

• 3 years customer support experience
• Strong written and verbal communication in English and Spanish
• Analytical, attention to detail, and technical problem solving
• Experience with Linux, Bash scripting language and Docker (preferred), or a strong willingness to learn fast

• Creative problem-solver
• Proactive and Persistent
• Diplomatic / Respectful
• Results-driven / deadline focused
• Leads through example
• Confident and humble

• Supplemental medical insurance
• Flexible work hours
• Fully remote
• Regional and global travel