Customer Support Advisor in Jumpseller

Jumpseller is a SaaS solution for small business to manage their online business. We focus on making e-commerce easier for everyone, so businesses can focus on what they do best: building and selling their products. Today, merchants use the Jumpseller platform to manage every aspect of their online business — from products to orders to customers, selling with an online store, on mobile, on social networks and through different e-commerce channels.

At Jumpseller you will find a startup environment in which your contributions matter and you are enabled to grow professionally. Our team is collaborating from 2 offices, one in Porto, Portugal, and another in Santiago, Chile, and our working culture is international.

Who we are

Jumpseller is an e-commerce cloud solution, allowing any small and medium-sized businesses to easily create an online store and run their e-commerce business without technical help.

The role

We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.

We mostly need help with replying to our merchants via email, and occasionally via phone, from 11.00 am to 8.00 pm (Chile Time, GMT-3). It's a regular 40 hours/work per week. Weekend shifts between team members are necessary.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily basis, as a liaison between our merchant base and our Design & Development teams.

This will start as a remote position and move into an office position at some point during 2021 in our Santiago (Chile) office

You will

• Help merchants setting up their e-commerce solution;
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
• Meet with key customers, on the phone or personally, presenting Jumpseller and help them solving their e-commerce doubts and problems;
• Document & automatize replies for frequently asked questions;
• Gauge the usability of new and existing features, and making constructive suggestions for change;
• Take responsibility & ownership of your work.

• A relevant bachelor/master degree is appreciated but not mandatory;
• Demonstrated previous professional experience in Support or Marketing roles;
• Advanced computer skills, from a user perspective;
• Ability to communicate clearly in writing and orally in English;
• Written fluency in all Portuguese, English & Spanish languages is a big plus;
• Publications on media outlets, blogs, or social networks is a plus;
• Programming experience is a plus.

• Company Mac + External Monitor
• Competitive Salary
• 40-hour Workweeks
• European Vacations Policy
• Remote Work Friday
• Whatever Software you need
• Flexible Work Hours
• International Culture