Customer Service in Cm Capital Corporation

FULL_TIME

    Remote — Full time

Customer Support | Senior

Salary: $800 USD/month

Apply now Requires applying in English
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Cm Capital Corporation last checked this job yesterday.
This job is posted by Cm Capital Corporation on behalf of Cm Capital Corporation Company .
Since 1969 from its location in the Silicon Valley, C.M. Capital Corporation (“CMC”) has provided investment insight and opportunities to the Cha Family and the Cha Group of affiliated companies.
The Cha Group began in 1949 with Dr. Cha Chi Ming’s creation of China Dyeing Works and now spans the globe and includes companies involved in textiles, manufacturing, real estate, technology, and financial services.

Job functions

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and you should have experience working with computers.

Qualifications and requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Desirable skills

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Benefits

Work/Life Balance, Health & Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance & Education LifeWorks, Employee Stock Purchase Plan, Employee Wellness, and 401k plans. Paid Time Off and Holidays with Generous Company Discounts annual given a Car Designed with Company's logo on it.

Fully remote You can work from anywhere in the world.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Computer provided Cm Capital Corporation Company provides a computer for your work.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

Cm Capital Corporation is recruiting this position for Cm Capital Corporation Company , which will be the final employer.

About Cm Capital Corporation

Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the offi — Cm Capital Corporation's full profile

Customer Service
Cm Capital Corporation for Cm Capital Corporation Company     Remote
Apply Requires applying in English