At Porter, we’re looking for a customer success specialist with strong background in marketing to help our users—+1000 marketing teams and agencies across 60 countries—to automate their data reporting and win with their data analysis.
Your work will help us convert users to customers, retain, and expand current customers by delighting them with support, content, training, and automation.
In the mid term, you’ll play a fundamental role in the customer support/sales team, managing all the tasks involved there. These tasks directly impact our business outcomes (acquiring, retaining, and expanding customers).
We want to evolve the support/success role into a community one for marketers, where we work on referral marketing, partnerships, training, certifications, etc. In a nutshell, we want to bet high on customer support; we see a lot of potential to outperform all competitors in this aspect.
Candidates can reside anywhere in the world.