Head of Customer Success in COR - Smart Management

Closed job - No longer receiving applicants

Si sos una persona con ganas de enfrentarse a desafíos y ser el responsable de nuestro equipo de Customer Success, no dudes en postularte.
Contamos con un equipo de trabajo joven y dinámico, con muchas ganas de aprender y seguir adelante con el gran momento que estamos pasando como empresa, ayudando a las compañías más importantes de la industria.
Trabajarás junto a un equipo de Customer consolidado por 3 personas, en una Startup de 36 miembros, con un ambiente des-estructurado y con mucha buena onda, siendo un referente un expansión en un nuevo mercado, como pieza clave en el desarrollo de un nuevo equipo, encargado de la satisfacción del cliente velando por el correcto uso de nuestra plataforma y la ayuda para su crecimiento.
Podrás hacerlo desde tu casa (100% remoto) y en oficina si estas en CABA, Arg.
COR es el primer Software de Gestión con I.A. que predice fechas de entrega y pérdidas de dinero sin que tu equipo cargue información en ella.

Funciones del cargo

Como el inglés es primordial, continuamos en el idioma.
Customer Success as a service methodology has been created to ensure that our clients achieve the desired results while using our tools, products or services.
The Customer Success area focuses on the customer and how they can be successful in addition to the quality of the service and putting themselves before the customer's problems so that they, in an assisted way, achieve success.

Proven Customer Success Leader: COR needs a strategic regional leader who has managed both revenue and churn goals in the B2B SaaS industry. This role will primarily focus on reducing churn and driving customer engagement.
Customer Obsession: to succeed in this role, you’ll need to be totally energized by engaging with customers, both in-person and virtually. Passionate about customer experience and a demonstrated ability to improve customer satisfaction/NPS
Executive Influence: build credibility, relationships, and influence C-level stakeholders. Also, demonstrated ability to hold product, sales, and support leadership and teams accountable to commitments made to customers. Effective cross-functional, global collaboration is required to be successful in this role.
Strategy: A proven track record of building and executing customer-centric business strategy
Operational Leadership: Successfully demonstrate a track record of leading a team of country CSM to consistently achieve and exceed churn and retention goals.
Cool Under Pressure: demonstrate the ability to manage and diffuse difficult conversations with customers, balancing the best interest of both customers and the company.

Requerimientos del cargo

Minimum 10+ years of work experience and at least 5+ years in account management/customer success senior leadership position - SaaS experience is required
Consistent track record of exceeding retention, customer satisfaction, and advocacy targets
Deep passion for and understanding of customers, ability to develop strong customer relationships, and above all a creative mind to deliver those “wow” moments
Technical expertise and ability to acquire knowledge of new products and constructively engage with product team members to help shape the product roadmap
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and be a team player
Strong leadership & coaching skills
Willingness and eagerness to travel frequently to meet the team and to strategic accounts
Professional proficiency in English is a must. Fluency in any other major language is a big plus
Experience on advertising industry is a HUGE plus
Project Management skills needed.

Beneficios

We have interesting benefits, such as work & travel (work one month from anywhere in the world), 3 weekly home office days, OSDE, Barbecues (asado), Afters, Trainings and much more!

Outdoors The premises have outdoor spaces such as parks or terraces.

Equity offered This position includes equity compensation (in the form of stock options or another mechanism).

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Internal talks COR - Smart Management offers space for internal talks or presentations during working hours.

Partially remote You can work from your home some days a week.

Digital library Access to digital books or subscriptions.

Health coverage COR - Smart Management pays or copays health insurance for employees.

Computer provided COR - Smart Management provides a computer for your work.

Education stipend COR - Smart Management covers some educational expenses related to the position.

Fitness subsidies COR - Smart Management offers stipends for sports or fitness programs.

Performance bonus Extra compensation is offered upon meeting performance goals.

Personal coaching COR - Smart Management offers counseling or personal coaching to employees.

Informal dress code No dress code is enforced.

Beverages and snacks COR - Smart Management offers beverages and snacks for free consumption.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Argentina.