Customer Success Manager Es/en/PT in BNamericas

Remote (South America) | Junior | Full time | Customer Support

Gross salary $1000 - 1500 USD/month

3 applications

Replies between 18 and 32 days

Last checked today

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ⓘ Requires applying in English

BNamericas is Latin America’s leading business intelligence platform, with 29 years of experience covering strategic industries including Infrastructure, Mining, Electric Power, Oil & Gas, ICT, and Financial Services. We provide up-to-date news, project data, and key company and people information to help our clients make informed, strategic decisions.

As a Customer Success Manager, you will join a multicultural and dynamic environment recognized for its innovation, quality, and commitment to exceptional customer service.

Key responsabilities

Ensure that customers get the most out of our product, maximising their satisfaction and success.
Act as the main point of contact between BNamericas and our customers.
Manage training and onboarding activities, ensuring an exceptional customer experience, including regular updates on new product features and functionalities.
Respond to customer queries, provide guidance and tailor solutions to their specific needs and interests.
Build and foster strong relationships based on trust to drive retention and loyalty.
Identify potential risks that could affect renewals and propose effective measures to mitigate them.
Work closely with the account manager, who will support your learning and professional growth.

About You

Minimum 1 year of direct experience in similar roles such as Customer Success Executive, Customer Service Specialist, Account Manager, or Client Account Manager.
Proven ability to manage client interactions through multiple channels (calls, video conferences, and written communication).
Fluency in Spanish, English, and Portuguese—spoken and written—is essential.
Strong technical skills and ability to quickly learn new software, with proven proficiency in Microsoft Office Suite.
Experience with tools like Salesforce, Outreach, and Intercom is a plus, as is prior work in B2B, SaaS, or software companies.
Communicative, analytical, organized, enthusiastic, and persistent, with a positive attitude toward challenges and flexibility to thrive in a fast-paced, multicultural environment.
Able to manage multiple tasks with attention to detail and skilled at building effective relationships that enhance the customer experience.

Other Skills & Knowledge

Experience using CRM systems and client management tools such as Salesforce, Clari, and Outreach.
Quick learner with a strong commitment to delivering service excellence in every customer interaction.

What We Offer

100% remote work.
Competitive fixed salary plus attractive monthly commissions based on performance.
An inclusive, diverse, creative, and highly collaborative work environment.
A dynamic and supportive team culture that promotes motivation and mutual assistance.
At BNamericas, we value cultural diversity, teamwork, quality, and goal achievement.

Apply now and grow with us!

GETONBRD Job ID: 55436

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South America.

About BNamericas

¡Únete a nuestro equipo y forma parte de la empresa líder en Inteligencia de Negocios de Latam! — BNamericas's full profile