Customer Success Manager in Optmyzr

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Optmyzr (www.optmyzr.com) is growing rapidly! We work on algorithms to make online advertising more effective for advertisers. We work with large data sets and process it all in real-time. We are a small, closely-knit team of people who’ve worked at Google, Microsoft, Amazon, and Oracle. We have
customers in over 50 countries. Our team is split between California, Chile, Copenhagen, and Hyderabad. This opening is for Santiago, Chile.

We are proud to say that our tools are among the best on the market. The reviews from our customers and awards won over the last few years are a reflection of this.

Why should you choose Optmyzr?

  • Focus on high quality product development, efficiency, and building what will sell.
  • Completely bootstrapped and profitable business model, that allows us to decide our own priorities.
  • Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.

Job functions:

  • Own a set of accounts and drive product adoption, renewal and expansion.
  • Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.
  • Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.
  • Be the voice of the customers and champion their interests internally.
  • Work closely with the Product and Engineering teams to build what helps your customers.

Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.

About You:

  • You’re passionate about making customers happy.
  • Smart and scrappy. Able to figure things out on your own.
  • Ability to solve problems and work under pressure.
  • You believe in "Actions speak louder than words".
  • High-energy and confident.
  • You’re an owner - driven, focused, and quick to take ownership of your work.
  • Humble - you’re willing to get into the details and you’re open to feedback.
  • Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
  • Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time.
  • Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team.

Requirements:

  • An Undergraduate degree in any discipline.
  • Full professional proficiency in both written and spoken English.
  • Prior experience in Customer Success is a plus.

Perks:

  • Informal work environment, where people like to be mentors instead of managers.
  • Attractive benefits & a cool energetic team to work with!
  • Very flexible and understanding team - with initiatives like "Select your own holiday list"
  • Cool unorthodox perks like "Wanderlust" - where the company comps a vacation trip for employees.
  • A team that cultivates an environment of trust and understanding - for both customers and employees.

Wellness program Optmyzr offers or subsidies mental and/or physical health activities.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days Sick leave is compensated (limits might apply).
Partially remote You can work from your home some days a week.
Computer provided Optmyzr provides a computer for your work.
Performance bonus Extra compensation is offered upon meeting performance goals.
Informal dress code No dress code is enforced.
Vacation over legal Optmyzr gives you paid vacations over the legal minimum.
Beverages and snacks Optmyzr offers beverages and snacks for free consumption.
Vacation on birthday Your birthday counts as an extra day of vacation.

Remote work policy

Hybrid

This job takes place some days from home and others at the office in Santiago (Chile).

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