Customer Success Manager in Optmyzr

FULL_TIME

Santiago
This job is performed partly from home and partly at the office in: Santiago
(Hybrid)
| Semi Senior | Full time | Customer Support

3 applications
Replies between 19 and 29 days
Last checked today
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Requires applying in English

At Optmyzr (www.optmyzr.com), we’re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members that have worked at Amazon, Oracle and many others, we’re a dynamic team that’s passionate about building innovative, customer-centric products.

Here, your voice matters—you’ll have the freedom to shape the projects you work on and the impact you create.

What sets us apart? A culture rooted in respect, collaboration, and trust. No micromanagement, just a shared commitment to delivering great results while enjoying work-life balance. We offer competitive salaries, exciting challenges, and the opportunity to grow with a team that values your contributions.

Join us and be part of a team where ideas thrive, innovation takes center stage, and every day brings a new opportunity to make a difference. This job opening is for our office in Santiago, Chile.

Find this vacancy on Get on Board.

Job Responsibilities

  • Manage a portfolio of accounts and drive adoption, renewal, and expansion
  • Monitor account health and take proactive steps to drive engagement
  • Build meaningful relationships across multiple communication channels
  • Be the voice of the customers and champion their interests internally
  • Work closely with the Product and Engineering teams to build what helps your customers.
  • Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
  • Conduct product onboarding, training sessions, and ongoing check-ins

Our ideal Candidate:

  • Undergraduate degree in any discipline
  • 1–3 years of SaaS experience in a customer-facing role
  • Fluent in written and spoken English
  • Strong problem-solving skills and ability to work under pressure
  • Smart, scrappy, and self-sufficient—able to figure things out
  • High-energy, confident, humble, and receptive to feedback
  • Adaptable and resilient in a fast-paced startup environment
  • Growth-minded with a desire to learn and expand your skill set
  • Motivated by impact and ownership
  • Must be based in Santiago, Chile or willing to relocate

Desirable skills

Experience working in the CS function with a B2B SaaS company is a plus

Perks & Benefits

Joining Optmyzr means becoming part of a vibrant team that values mentorship and collaboration. We offer a range of attractive benefits, including:

  • Informal work environment, where people like to be mentors instead of managers.
  • Free food & snacks in the office
  • Mental health counseling
  • Attractive benefits and a cool energetic team to work with!
  • Cool unorthodox perks like "Wanderlust" - where the company comps a vacation trip for employees.
  • A team that cultivates an environment of trust and understanding - for both customers and employees.
  • Constant team-building activities to foster collaboration and camaraderie.

GETONBRD Job ID: 57627

Pet-friendly Pets are welcome at the premises.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Computer provided Optmyzr provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation over legal Optmyzr gives you paid vacations over the legal minimum.
Beverages and snacks Optmyzr offers beverages and snacks for free consumption.

Remote work policy

Hybrid

This job is performed partly from home and partly at the office in Santiago (Chile).

  1. Jobs
  2. Customer Support
  3. Optmyzr
  4. Customer Success Manager

About Optmyzr

Optmyzr is growing rapidly! We work on algorithms to make online advertising more effective for advertisers. We work with large data sets and process them all in real-time. We have customers in over 50 countries. — Optmyzr's full profile

Customer Success Manager
Optmyzr • Santiago
This job is performed partly from home and partly at the office in: Santiago
(Hybrid)
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Requires applying in English
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