Customer Support E-commerce Specialist in Jumpseller

Jumpseller is an e-commerce platform for fast-growing businesses, so they can focus on what they do best: building and selling their products. Merchants use our platform to manage every aspect of their online business — from products to orders to customers, selling with an online store, through chat, mobile, on social networks and through different marketplaces.

Although now 10+ years old, at Jumpseller you will still find a startup environment! Where your contributions matter and you can grow professionally. Our team consists of a diverse group of people from different countries and backgrounds making it an international office culture.

We're looking for someone to join Alejandro, Vanessa, Luana, Natalia and Maximiliano in our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.

We mostly need help on replying to our merchants via email, between 08.00am to 5.00pm (Chile Time). It's a regular 40 hours/work per week. Every 6 weeks, working during weekends is necessary.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.

This is a remote position and you are also free to join us some days per week at our office in Providencia, Santiago de Chile

• A relevant bachelor/master degree is appreciated, but not mandatory;
• Demonstrated previous professional experience in Support of Software, Ecommerce or Marketing roles;
• Advanced computer skills, from a user perspective;
• Ability to communicate clearly in writing and orally in English;
• Written fluency in Portuguese or other languages is a plus;
• HTML experience is a plus.

• Passionate, caring and empathic person, who likes to listen and solve other people's problems;
• Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
• An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles;
• Excellent in communication and teamwork;
• Spanish native speaker.

• Competitive pay;
• 20 paid vacations days;
• Performance based bonus every 4 months;
• Be in an informal environment, working for a global market;
• Work on a MacBook + external 27" monitor.