Customer Support E-commerce Specialist in Jumpseller

FULL_TIME

    Remote (Chile) | Semi Senior | Full time | Customer Support

Salary: $1200 - 1700 USD/month

39 applications
Replies between 0 and 12 days
Last checked today
Apply now Requires applying in English

Jumpseller is an e-commerce platform for fast-growing businesses, so they can focus on what they do best: building and selling their products. Merchants use our platform to manage every aspect of their online business — from products to orders to customers, selling with an online store, through chat, mobile, on social networks and through different marketplaces.

Although now 10+ years old, at Jumpseller you will still find a startup environment! Where your contributions matter and you can grow professionally. Our team consists of a diverse group of people from different countries and backgrounds making it an international office culture.

We're looking for someone to join Alejandro, Vanessa, Luana, Natalia and Maximiliano in our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.

The Role

We mostly need help on replying to our merchants via email, between 08.00am to 5.00pm (Chile Time). It's a regular 40 hours/work per week. Every 6 weeks, working during weekends is necessary.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.

This is a remote position and you are also free to join us some days per week at our office in Providencia, Santiago de Chile

You have

  • A relevant bachelor/master degree is appreciated, but not mandatory;
  • Demonstrated previous professional experience in Support of Software, Ecommerce or Marketing roles;
  • Advanced computer skills, from a user perspective;
  • Ability to communicate clearly in writing and orally in English;
  • Written fluency in Portuguese or other languages is a plus;
  • HTML experience is a plus.

You are

  • Passionate, caring and empathic person, who likes to listen and solve other people's problems;
  • Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
  • An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles;
  • Excellent in communication and teamwork;
  • Spanish native speaker.

Benefits

  • Competitive pay;
  • 20 paid vacations days;
  • Performance based bonus every 4 months;
  • Be in an informal environment, working for a global market;
  • Work on a MacBook + external 27" monitor.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Bicycle parking You can park your bicycle for free inside the premises.
Digital library Access to digital books or subscriptions.
Computer provided Jumpseller provides a computer for your work.
Performance bonus Extra compensation is offered upon meeting performance goals.
Informal dress code No dress code is enforced.
Vacation over legal Jumpseller gives you paid vacations over the legal minimum.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Chile.

About Jumpseller

Jumpseller es un servicio profesional, hospedado en la Internet, para crear tienda online, sin necesidad de conocimientos técnicos para crear, configurar y administrar su negocio online. — Jumpseller's full profile

Customer Support E-commerce Specialist
Jumpseller •     Remote (Chile)
Apply Requires applying in English