Customer Support Manager in publica.la

FULL_TIME

    Remote — Full time

Customer Support | Senior

Apply now Requires applying in English

publica.la is the fastest growing software for Digital Publishing. We help book publishers, magazines, newspapers, companies and universities to distribute their digital publications without intermediaries by creating their own virtual library and controlling every aspect of it. In short: We’re the “Shopify for the ePublishing Industry”.

With more than 900 Virtual Libraries created in more than 16 countries, we’re now ready to bring on more people to help us boost our growth and help others thrive with their Digital Publications!

Lastly

  • We love working with proactive, self-motivated and creative people.
  • We work remotely.
  • We use GitLab to organize just about everything.
  • We leave things better than we found them.

Responsabilities

You will be one of the first team members of the team to work cross-functionally within the Sales Team and other organizations to drive revenue and increase customer satisfaction.

The main tasks are:
● Actively build relationships with client partners and engage regularly to evaluate needs and direction.
● Drive client retention, organic growth, renewals and new business opportunities
● Be an expert on deployment and become the go-to person for our client’s business needs
● Ensure account issues are resolved quickly, leveraging resources from across the company as needed

Requirements

● Proven work experience in Customer Support
● Experience working with B2B SaaS solutions
● Hands on experience in sales and an ability to deliver excellent customer experience
● Knowledge of CRM software and MS Office (MS Excel in particular)
● An ability to deliver projects and answer inquiries on time
● Excellent communication skills in Spanish and/or English

Desired

● Experience working in the Publishing Industry (Books, Newspapers, Magazines and/or Universities)
● Additional language skills are appreciated

Perks

● We love working with proactive, self-motivated and creative people.
● We work remotely.
● We use Hubspot to organize just about everything.
● We leave things better than we found them
● Unlimited time off
● Training budget
● English Classes

Fully remote You can work from anywhere in the world.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Computer provided publica.la provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation over legal publica.la gives you paid vacations over the legal minimum.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About publica.la

publica.la is a cloud based software that allows any publisher, newspapers or university to create its own custom virtual library to distribute, sell and consume digital content such as PDF, EPUB and Audiobooks without any intermediaries. — publica.la's full profile

Apply Requires applying in English