Customer Support Trainee Bilingüe in TutenLabs

Closed job - No longer receiving applicants

We are passionate about technology!

At Tutenlabs we are dedicated to the development of technological solutions to digitize the business and service experience of large companies, preparing them to manage the workforce of the future.

We are looking for talent as Agent Call Center Trainee. You will be responsible for remotely troubleshooting our customers' heating, lighting and cooling equipment to reduce energy costs and optimize equipment performance.

Job functions

  1. Process Inbound and outbound Call Center Phone calls
  2. Create and process Ticket Requests documenting work performed.
  3. Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
  4. Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.

Qualifications and requirements

  1. Preferably recent graduates from university or institute. Student of business administration
  2. Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for 4 days, with opportunities for overtime.
  3. Language proficiency, native Spanish and advanced English (C1).
  4. Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
  5. Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
  6. Capability to communicate technical information in an accessible manner to non-technical personnel.
  7. Collaborative mindset.


  • Flexible working hours.
  • Half day off for your birthday.
  • 100% remote work.
  • Superior vacation days.

We are a young team, with high ambitions, goal oriented and motivated to do things right to positively impact our clients.

We are a culture of Team Players, where camaraderie and customer focus are paramount.

What are you waiting for? We are waiting for you!

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Informal dress code No dress code is enforced.
Vacation over legal TutenLabs gives you paid vacations over the legal minimum.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Colombia and Mexico.

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