Digital Support Specialist in Engage

Come join the Digital Account Management team at a startup that is growing exponentially. This is the opportunity to put your career trajectory on a rocketship.

We offer a platform for SMB's to be able to manage their website, hosting, security, and domain registration, all under one roof. We also provide ongoing support via a dedicated Digital Account Manager.

• Work with Digital Account Managers to provide daily support on tasks
• Assist in the management of the client relationship, driving success for existing clients
• Follow customer success plans, implementing revisions/updates to client’s websites
• Support on-boarding any new clients onto our platform, ensuring they have a smooth and successful launch following signup
• Work cohesively with the Digital Account Managers to uncover client needs and tie those needs to our specific set of services

• Native or (close to) English written/verbal skills
• 1+ years of experience in relevant field
• A proven track record within an account management role, preferably from either a Advertising, Agency, or SaaS background
• Demonstrated ability to work independently and manage multiple projects and deadlines simultaneously
• Detail-oriented
• Strong organizational and time-management skills
• Track record of working both independently and with a team