Implementation Specialist in Wolf SpA


Medellín (temporarily remote) — Full time

Customer Support | Junior

Salary: $1100 - 1400 USD/month

Wolf SpA last checked this job 2 days ago.
This job is posted by Wolf SpA on behalf of Peek.
Peek helps consumers book the best experiences, while also empowering tour operators to automate their businesses and grow their revenues by an average of 30%. More than 110 million activities lasting over 1.4 billion hours have been booked on the Peek platform, and the company has won several top awards for innovation.
Peek’s rapid growth has made it the largest independent activities booking platform in the world, and the company has raised over $50m from top investors. Forbes recently called Peek “North America's Next Travel Unicorn.”
Peek is looking for an organized, self-driven, customer experience enthusiast with an interest in software, to join our Onboarding and Implementations team.
You'll be an integral part of our new partner onboarding process. In this role, you'll be building the Pro accounts to be used by our new Partners who are going through the onboarding process.

Ethos of Onboarding

1) Excite: be the excitement that ignites passion,
(2) Drive Outcomes: This is your classic “get stuff done” attitude. Know your partner and their business and optimize them for success.
(3) Alleviate: Understand partner concerns/anxiety and help remove it quickly
What you'll be doing
  • Work alongside the Onboarding Specialist to implement new partners to Pro accounts
  • Manage a pipeline of new partner build requests using a combination of tools and resources
  • Install Pro account booking buttons on new partner’s websites through various CMS platforms
  • Work multi-functionally with Sales, Product, Engineering, and Operations
  • Data Entry, simple coding and website management, daily.

What we need you to have:

Communication: Superb communication skills both verbal and written. Language specialists welcome.
Quality Work Mindset: Give your best every day. Exceptional time management and deadline management abilities are a must.
Leadership and Teamwork: Teamwork makes the dream work. Ability to work autonomously with little supervision and communicate clearing your expectations and needs.
Performance Delivery: Do what you say you will when you say you will do it. And do it well. Perseverance: You’re going to spend a lot of time sitting, typing, clicking and reading. You’ll need to be able to focus.
True Grit: courage and resolve; strength of character
This job is for you if you:
  • Love putting on headphones and plugging in during the day to complete tasks
  • Can manage a high volume of tasks with varying priorities
  • Can switch from task to task with short notice and maintain a high level of productivity
  • Love solving puzzles and finding creative ways to do things
  • Enjoy working on something new every day

If you have any of these, we'd do a backflip:

  • Basic level HTML, CSS, JavaScript
  • Prior Experience with Wordpress, Squarespace, Wix or Weebly
  • Experience with SalesForce
  • Business-level Spanish language skills

Remote work policy

Temporarily remote during COVID-19

Position is remote only during COVID-19-related quarantine measures.

Wolf SpA is recruiting this position for Peek, which will be the final employer.

About Wolf SpA

We take conventional temporary staffing companies and give them the superpower of on-demand staffing. — Wolf SpA's full profile

Implementation Specialist
Wolf SpA for Peek Medellín (temporarily remote)