IT Support Admin in Synopsys

FULL_TIME

Santiago (Chile) | Semi Senior | Full time | Customer Support

Relocation offered

94 applications
Replies between 5 and 7 days
Last checked 2 days ago
Apply now
Requires applying in English
We’re the world’s leading provider of solutions for designing and verifying advanced silicon chips. And we design the next-generation processes and models needed to manufacture those chips. We enable our customers to optimize chips for power, cost, and performance—eliminating months off their project schedules.

Job functions

Typically requires a minimum of 4 years of related experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Has working knowledge of work area and general proficiency with tools, systems, and procedures required to accomplish the job. Exercises judgment within defined procedures and practices to determine appropriate action. Receives general instructions on routine work, detailed instructions on new assignments. Implementations and solutions are reviewed for accuracy and overall adequacy. Builds productive internal/external working relationships. Contacts are primarily within business unit and occasional organizational and external customer contacts on routine matters.

Primary Duties and Responsibilities:
• Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups
• Provides day-to-day technical support to local and remote employees for internal desktop systems software and hardware.
• Installs, configures, and troubleshoots desktop systems, workstation, and servers in a heterogeneous environment.
• Maintains passwords, data integrity and file system security for the desktop environment.

• Support of mobile computing environment.

Secondary Duties and Responsibilities:
• Assists in maintenance of network equipment, phones, and teleconference equipment.
• Assists other teams within the Information Technology organization with the support of their projects, hardware, and software
• Assists in the support of the computer room and data center operations arena.

Qualifications and requirements

• Fluent in both written and spoken English
• Fully proficient with the Windows operating systems.
• Applicants must be familiar with the Microsoft Office Suite. Extensive experience with Excel and SharePoint a plus
• Has working knowledge of the mobile wireless technologies environment and operating systems (iOS and Android).
• Thorough understanding of PC computer hardware and efficient troubleshooting techniques.
• Ability to maintain effective relationships with internal customers
• Ability to communicate highly technical information to both technical and nontechnical personnel.
• Ability to evaluate and recommend hardware and software solutions, including new acquisitions and upgrades.
• Ability to participate in development of information technology and infrastructure projects.
• Be able to conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
• Understanding of data center and data center operations is a bonus

• Basic understanding of networking and UNIX software engineering environments is a bonus

Experience/Education:

B.A., A.A. or A.S. or a minimum of four years of job-related experience is preferred.

Physical Requirements:

Ability to lift up to 40 pounds of hardware occasionally and/or the ability to move a negligible amount frequently in order to support a variety of office equipment.

Please submit your resume in English / This is an on-site position.

General

Requires strong inter-personal and communication skills along with the ability to multi-task and solve problems independently. Able to interact with all levels of management and people with different styles. Strong customer focus is essential. Able to work in a high pressure and ever-changing environment. Strives to continuously build knowledge and skills. Detail oriented; Completes tasks correctly and on time. Follows policies and procedures; Supports Synopsys’s goals, values, and mission; Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Limited travel may be required.

Inclusion and Diversity

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability

Library Access to a library of physical books.
Wellness program Synopsys offers or subsidies mental and/or physical health activities.
Accessible An infrastructure adequate for people with special mobility needs.
Relocation offered If you are moving in from another country, Synopsys helps you with your relocation.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Life insurance Synopsys pays or copays life insurance for employees.
Meals provided Synopsys provides free lunch and/or other kinds of meals.
Paid sick days Sick leave is compensated (limits might apply).
Partially remote You can work from your home some days a week.
Bicycle parking You can park your bicycle for free inside the premises.
Digital library Access to digital books or subscriptions.
Mobile phone provided Synopsys provides a mobile phone for work use.
Company retreats Team-building activities outside the premises.
Computer repairs Synopsys covers some computer repair expenses.
Dental insurance Synopsys pays or copays dental insurance for employees.
Computer provided Synopsys provides a computer for your work.
Fitness subsidies Synopsys offers stipends for sports or fitness programs.
Performance bonus Extra compensation is offered upon meeting performance goals.
Informal dress code No dress code is enforced.
Vacation over legal Synopsys gives you paid vacations over the legal minimum.
Beverages and snacks Synopsys offers beverages and snacks for free consumption.

About Synopsys

Synopsys is a global leader in electronic design automation. From engineering to programming, design, RD and support, Synopsys provides unparalleled opportunity to learn, grow and be on the cutting-edge of technology. — Synopsys's full profile