Operations Support Executive in kupos.com

Closed job - No longer receiving applicants

If you are tired of living in a corporate box or looking for something really dynamic, this offer is the one for you. kupos.cl is Chile’s first multimodal transportation platform in Chile and Latam.

Founded in 2014, the company is accelerated by Microsoft Imagine Business Lab and Start-Up Chile. kupos.cl is headquartered in Santiago, Chile and operates a tech back-office in India. We have raised over US$2 million in funding from very strategic and well-known investors, and the company is growing exponentially and sustainably.

What we're looking for

As Operations Support Executive you would be part of a small but extremely high-performance team who believes in our vision and looking for extraordinary learning and career growth opportunities. You will also play a key role in the continued delivery of high quality, intuitive SaaS systems and integrations to various clients in the transportation industry, mainly in Latam.

Your focus will be on fully understanding the business level and functional requirements of development efforts, and ensuring that they meet and exceed the client’s expectations. This will include designing and testing of all new product releases, upgrades, functional enhancements, client support, direct resolution and performance improvements. More specifically: You will manage, train and support end clients on our SaaS solution, analyze system requirements and identify potential enhancements; design and prepare API integration documentations; install and configure new hardwares and softwares. You will have the responsibility for documenting the configuration of the system and you should be willing to travel across LATAM on short notice.

Job requirements

  • We’re really looking for an extraordinary attitude. You should be an excellent team player, hard-working and open to learning new technologies and processes.
  • Excellent skills on Excel are mandatory including VBA Macro and basic understanding of SQL.
  • Any background on basic programming languages (Java, Python, Ruby, etc.) is a plus.
  • You should have basic technical knowledge (software) related to API integrations.
  • Fluent native Spanish and mid-level English both writing and speaking are mandatory.
  • Ability to balance multiple tasks and priorities.
  • Excellent hands-on Quality Testing (QA).
  • Experience in System Administration.
  • Strong organizational, customer service and problem-solving skills.

Optional

Good attitude and willingness to learn and add value to our team is what we value the most. We appreciate and empower enthusiasm and work passion. We are looking for someone who is always client oriented and who loves to over achieve its goals. Good interpersonal communication skills and patience are highly valued. Basic tech knowledge on the hardware side is a plus, not mandatory.

Benefits & Conditions

You’ll work with a wonderfully experienced team from more than 5 nationalities operating from Chile, India and Indonesia. As a company we strongly believe in hard work and persistence over any other qualities.

Pet-friendly Pets are welcome at the premises.
Partially remote You can work from your home some days a week.
Health coverage kupos.com pays or copays health insurance for employees.
Computer provided kupos.com provides a computer for your work.
Beverages and snacks kupos.com offers beverages and snacks for free consumption.

Remote work policy

Hybrid

This job takes place some days from home and others at the office.

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