Operations Support Executive in kupos.com

FULL_TIME

Santiago (temporarily remote) | Junior | Full time | Customer Support

0 applications
Replies between 1 and 3 days
Last checked 16 days ago
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If you are tired of living in a corporate box or looking for something really dynamic, this one is for you. kupos.cl is Chile’s first multimodal transportation platform in Chile and Latam.
Founded in 2014, the company is accelerated by Microsoft Imagine Business Lab and Start-up Chile. kupos.cl is headquartered in Santiago, Chile and operates tech back-office from India. It has raised over US$2 million in funding from very strategic and well-known investors, the company is growing exponentially and sustainably.

Job functions

You would be part of a small but extremely high-performance team who believes in our vision and looking for extraordinary learning and career growth opportunity.
P.S. Strongly recommended, if you are looking for a standard stereotype 09:00 to 19:00 hours work this is not for you.
As an Operations Support Executive you will play a key role in the continued delivery of the high quality, intuitive SaaS systems and integrations to various clients related to transportation industry mainly in LATAM.
Your focus will be on fully understanding the business level functional requirements of development effort, and ensuring that they have been met and exceeded the client’s expectations. This will include designing and testing of all new product releases, upgrades, functional enhancements, client support, direct resolution, and performance improvements.
More specifically: You will manage, train and support end clients on our SaaS solution, analyze system requirements and identifying potential enhancements, design and prepare API integration documentation, install and configure new hardware and software. You will have the responsibility for documenting the configuration of the system and you should be willing to travel across LATAM on short notice.

Qualifications and requirements

  • Most importantly, you should be an excellent team player, hard-working and open to learning new technologies and processes.
  • Excellent skills on Excel is mandatory including VBA Macro and basic understanding of SQL.
  • Any background on basic pregaming language (Java, Python, Ruby, etc.) is a plus.
  • Possess basic technical knowledge (software) related to API integration.
  • Fluent native Spanish and mid-level English both writing and speaking.
  • Ability to balance multiple tasks and priorities.
  • Excellent hands-on Quality Testing (QA).
  • Experience in System Administration
  • Strong organizational, customer service and problem-solving skills.

Desirable skills

Good attitude and willingness to learn and add value to our team is what we value the most. We appreciate and empower enthusiasm and work passion.
We are looking for someone who is always client oriented and who loves to overachieve its goals. Good interpersonal communication skills and patience are highly valued.
Basic tech knowledge on the hardware side is a plus, not mandatory.

Benefits

You’ll work with a wonderfully experienced team from more than 4 nationalities operating from Chile, India, and Indonesia. As a company strongly we believe in hard work and persistence over any other qualities.

Computer provided kupos.com provides a computer for your work.
Informal dress code No dress code is enforced.
Beverages and snacks kupos.com offers beverages and snacks for free consumption.

Remote work policy

Temporarily remote during COVID-19

Position is remote only during COVID-19-related restrictions.

About kupos.com

kupos.com es la primera plataforma multimodal de transporte terrestre en Chile y Latinoamérica. — kupos.com's full profile

Operations Support Executive
kupos.com • Santiago (temporarily remote)
Apply Requires applying in English