You would be part of a small but extremely high-performance team who believes in our vision and looking for extraordinary learning and career growth opportunity.
P.S. Strongly recommended, if you are looking for a standard stereotype 09:00 to 19:00 hours work this is not for you.
As an Operations Support Executive you will play a key role in the continued delivery of the high quality, intuitive SaaS systems and integrations to various clients related to transportation industry mainly in LATAM.
Your focus will be on fully understanding the business level functional requirements of development effort, and ensuring that they have been met and exceeded the client’s expectations. This will include designing and testing of all new product releases, upgrades, functional enhancements, client support, direct resolution, and performance improvements.
More specifically: You will manage, train and support end clients on our SaaS solution, analyze system requirements and identifying potential enhancements, design and prepare API integration documentation, install and configure new hardware and software. You will have the responsibility for documenting the configuration of the system and you should be willing to travel across LATAM on short notice.