Partner Support Representative in Wolf SpA

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This job is posted by Wolf SpA on behalf of Peek.

*We are seeking qualified candidates for this role at Peek, a partner of Wolf.*
If you have been looking for the right opportunity to break into the software industry, we are the place!

We’re looking for a friendly, passionate and driven Partner Support Representative to help our cherished activity partners grow their businesses using Peek’s SaaS platform PeekPro.

The ideal candidate adapts well to a fast-paced environment, provides a high degree of service and responsiveness to our existing and potential partners, and demonstrates flexibility and a calm demeanor as company needs and priorities evolve.

Job functions

What you'll do:

  • Provide high-degree product and technical support to our activity partners
  • Represent the voice of our partners internally as we make critical decisions about developing the features and usability of our products
  • Collaborate with cross-functional teams including Sales, Production and Product/Engineering to ensure partners are successful using the PeekPro platform

Qualifications and requirements

We'd love you to have:

  • 1-2 years of experience in account management, customer service, technical support
  • Full-time availability
  • Willing to work one or both weekend (Sat or Sun) days
  • Natural enthusiasm for helping people solve problems
  • Fluent English speaker
  • Spanish fluency strong plus
  • Experience with SalesForce and/or Desk preferred
  • Tech and web-savvy critical
  • Patient and able to teach new software to non-tech savvy operator partners
  • Excellent written, oral and interpersonal communication skills
  • Able to work in a dynamic, fast-paced environment without skipping a beat
  • Demonstrates common sense and able to troubleshoot and make sound decisions when faced with emergencies
  • Must be punctual and reliable

Benefits

What we offer:

  • 850,000 CLP monthly salary
  • Contribution to your public or private health insurance
  • 16 days of PTO and Chilean recognized holidays
  • Annual company-wide offsite
  • $50 in Peek.com credit per month
  • Annual "Peekiversary" gifts

Partially remote You can work from your home some days a week.
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