Customer Service & Operations Rockstar in HireLATAM

HireLATAM, a recruiting agency platform, bridges the gap between US businesses and top-tier talent in LatAM, spanning diverse fields such as executive assistance, customer service, marketing, finance, operations, and software development. Our comprehensive nearshore solutions encompass staffing, payroll, equipment provision, benefits, training, and compliance, ensuring a smooth service to our clients.

We are on the lookout for a vibrant and proactive Remote Customer Service Superstar to join our crew. The ideal candidate is not just a Customer Service & Operations Representative; they're a rock star with a phone presence that's as warm and engaging as a tropical vacation. Dedicated to turning every interaction into an outstanding experience, they're the hero of our needs. Get ready to be the master of customer support, handling everything from friendly phone calls to getting in touch with our past-due pals.

- Embark on a journey of providing inbound customer support through phone, text, and email – your communication skills are your superpower!
- Be a financial superhero by proactively reaching out to past-due customers and collecting those payments like a champ.
- Guide potential customers through the magical process of renting storage units with all the charisma of a tour guide in a fun theme park.
- Manage the whirlwind of customer support requests via calls, texts, and email – multitasking is your middle name!
- Navigate challenging customer conversations with the grace of a trapeze artist – patience, kindness, and sticking to company policies are your safety net.
- Be the versatile team player ready to tackle extra administrative and organizational duties as they come your way.

- At least 2 years of previous customer service experience for a US-based business – because you've got the experience of a seasoned explorer!
- Excellent English and Spanish communication skills, both written and spoken – your linguistic talents are on par with a multilingual parrot.
- Basic administrative and organizational abilities – you're the conductor orchestrating the symphony of tasks.
- Comfortable juggling multiple software tools – because you're the tech-savvy ringmaster.
- Self-driven, proactive, and equipped with a strong work ethic – you're the hero who doesn't wait for the signal, you create it!
- Positive attitude – because in this circus, every day is a day under the big top!
- Must be located in Latin America – because we're building our own carnival of awesomeness!

This is not just a job; it's a chance to join a growing business that values dedication, energy, and hard work. Enjoy the flexibility, soak up the paid time off, bask in bonuses based on positive customer reviews, and revel in a supportive work environment. For those who are ready for the thrill, this is an exciting opportunity to be part of an extraordinary team!

Payment:

• Monthly salary of $1200 USD
• Payments are issued via Wise or a similar platform twice per month

Schedule:

• Tue-Fri 8-5pm, Sat 9-6pm MDT